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Not able to download report
Posted: Wed Oct 10, 2018 11:05 am
by progressive.nagiosXI
Hi team,
We are not able to download the report with service graph enable option.
Please suggest
Re: Not able to download report
Posted: Wed Oct 10, 2018 11:33 am
by benjaminsmith
A few questions:
1. Which report are you running an unable to download?
2. What version of Nagios XI are you using?
For example, if you run an Availability Report, you'll need to use the LIMIT TO option and select a particular host, hostgroup or servicegroup and then select display service performance graphs form the advanced settings. At this point you should be able to download the report. Let me know if that works or not.
Re: Not able to download report
Posted: Wed Oct 10, 2018 11:42 pm
by progressive.nagiosXI
Hi Team,
this is the version Nagios XI 5.5.4 after this last upgrade on 20 Sep we are not able to download any availability report, please check
yes we are using hostgroup and servicegroup both.
Re: Not able to download report
Posted: Thu Oct 11, 2018 10:06 am
by benjaminsmith
Hi
@progressive.nagiosXi,
this is the version Nagios XI 5.5.4 after this last upgrade on 20 Sep we are not able to download any availability report, please check
There is a known issue in 5.5.4 related to PDF generation for reports that would cause PDF's to be missing data. This has been resolved in 5.5.5 and will be released later today.
Re: Not able to download report
Posted: Thu Oct 11, 2018 10:11 am
by lmiltchev
Try adding the following line in the "/usr/local/nagiosxi/html/config.inc.php" file:
anywhere before the "DO NOT MODIFY ANYTHING BELOW THIS LINE" section to see if this is going to fix your issue. Nagios XI 5.5.5 should be out very soon. When you upgrade to it, you could remove this line from the config.inc.php file - it won't be needed for the report to download properly.
Let us know if this helped.