Nagios OK notification before Critical

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
atsb
Posts: 75
Joined: Mon Feb 12, 2018 5:23 am

Nagios OK notification before Critical

Post by atsb »

Hello!

About nagios XI environment
1) Linux Distribution and version? Centos7
2) 32 or 64bit? 64bit
3) VMware Image or Manual Install of XI? Manual install
4) Are there special configurations on your system, ie; is Gnome installed? Are you using a proxy? Are you using SSL? SSL
5) NagiosXI version: 5.5.5

I have a case where i got OK notification without getting any Critical notification before, which is not how it supposed to work:
nagios_bug6.png
That service notification settings:
nagios_bug7.png
User avatar
cdienger
Support Tech
Posts: 5045
Joined: Tue Feb 07, 2017 11:26 am

Re: Nagios OK notification before Critical

Post by cdienger »

I haven't been able to reproduce this yet. Are you able to reproduce it at will? How frequently are you seeing this if not? Can you provide a screenshot showing the rest of the check's config including check interval?

Check the version of core with "/usr/local/nagios/bin/nagios --version"
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.
atsb
Posts: 75
Joined: Mon Feb 12, 2018 5:23 am

Re: Nagios OK notification before Critical

Post by atsb »

Hello!

I havent noticed it myself before and also i am not able to reproduce this kind of behavior.
Rest of the check config:
nagios-bug10.png
Nagios Core version 4.4.2

I understand that this can also be considered as anomaly.
User avatar
lmiltchev
Bugs find me
Posts: 13589
Joined: Mon May 23, 2011 12:15 pm

Re: Nagios OK notification before Critical

Post by lmiltchev »

I havent noticed it myself before and also i am not able to reproduce this kind of behavior.
Are you still experiencing this issue? I would recommend that you open a support ticket via our Support Center as soon as the issue resurfaces.
Be sure to check out our Knowledgebase for helpful articles and solutions!
atsb
Posts: 75
Joined: Mon Feb 12, 2018 5:23 am

Re: Nagios OK notification before Critical

Post by atsb »

I experienced it again with different service - no critical state notification and then suddenly OK state notification:
nagios-bug11.png
Service details
nagios-bug12.png
I also opened support ticket.


Edit: I also want to note that these both are BPI services, if it makes any difference.
ssax
Dreams In Code
Posts: 7682
Joined: Wed Feb 11, 2015 12:54 pm

Re: Nagios OK notification before Critical

Post by ssax »

Locking thread, ticket received, we will continue support through the ticket.
Locked