Nagios xi upgrade from 5.4.11 to 5.5.7 error

[emartine]

I am attempting to upgrade from Nagios XI 5.4.11 to the latest that just came out yesterday 5.5.7 and I received the following error regarding Multilib version problems found.

How can I fix this?


---- Starting Nagios XI Upgrade ----
Cleaning up temp directory...
No entry for terminal type "unknown";
using dumb terminal settings.
Nagios XI Upgrade Log
==========================
DATE: Wed Nov 14 14:22:08 CST 2018

DISTRO INFO:
RedHatEnterpriseServer
6.9
x86_64


No entry for terminal type "unknown";
using dumb terminal settings.
Archive: sourceguardian/ixed4.lin.x86-64.zip
inflating: /usr/lib64/php/modules/ixed.5.3.lin
Sourceguardian extension found for PHP version 5.3
Sourceguardian extension already in php.ini
Stopping httpd: [ OK ]
Starting httpd: [ OK ]
No entry for terminal type "unknown";
using dumb terminal settings.
Checking required prereqs...
Please wait...

OLD VERSION: 5411
Loaded plugins: package_upload, product-id, search-disabled-repos, security,
: subscription-manager
Setting up Update Process
Resolving Dependencies
--> Running transaction check
---> Package nagios-repo.noarch 0:6-2.el6 will be updated
---> Package nagios-repo.noarch 0:6-3.el6 will be an update
--> Finished Dependency Resolution

Dependencies Resolved

================================================================================
Package Arch Version Repository Size
================================================================================
Updating:
nagios-repo noarch 6-3.el6 nagios-base 5.0 k

Transaction Summary
================================================================================
Upgrade 1 Package(s)

Total download size: 5.0 k
Downloading Packages:
Running rpm_check_debug
Running Transaction Test
Transaction Test Succeeded
Running Transaction

Updating : nagios-repo-6-3.el6.noarch 1/2

Cleanup : nagios-repo-6-2.el6.noarch 2/2
Uploading Package Profile

Verifying : nagios-repo-6-3.el6.noarch 1/2

Verifying : nagios-repo-6-2.el6.noarch 2/2

Updated:
nagios-repo.noarch 0:6-3.el6

Complete!
Loaded plugins: package_upload, product-id, search-disabled-repos, security,
: subscription-manager
Setting up Install Process
Package perl-Class-Accessor-0.31-6.1.el6.noarch already installed and latest version
Package perl-Params-Validate-0.92-3.el6.x86_64 already installed and latest version
Package perl-Config-Tiny-2.12-7.1.el6.noarch already installed and latest version
Package perl-Number-Format-1.73-3.el6.noarch already installed and latest version
Resolving Dependencies
--> Running transaction check
---> Package perl-Math-Calc-Units.noarch 0:1.07-6.el6 will be installed
---> Package perl-Test-Simple.x86_64 0:0.92-144.el6 will be installed
--> Finished Dependency Resolution
Error: Multilib version problems found. This often means that the root
cause is something else and multilib version checking is just
pointing out that there is a problem. Eg.:

1. You have an upgrade for perl-Test-Simple which is missing some
dependency that another package requires. Yum is trying to
solve this by installing an older version of perl-Test-Simple of the
different architecture. If you exclude the bad architecture
yum will tell you what the root cause is (which package
requires what). You can try redoing the upgrade with
--exclude perl-Test-Simple.otherarch ... this should give you an error
message showing the root cause of the problem.

2. You have multiple architectures of perl-Test-Simple installed, but
yum can only see an upgrade for one of those arcitectures.
If you don't want/need both architectures anymore then you
can remove the one with the missing update and everything
will work.

3. You have duplicate versions of perl-Test-Simple installed already.
You can use "yum check" to get yum show these errors.

...you can also use --setopt=protected_multilib=false to remove
this checking, however this is almost never the correct thing to
do as something else is very likely to go wrong (often causing
much more problems).

Protected multilib versions: perl-Test-Simple-0.92-144.el6.x86_64 != perl-Test-Simple-1.001009-1.cbis.noarch

[emartine]

By the way, how do I tell if the upgrade is still in progress? The error is the last thing that appeared over the web interface.

[emartine]

I was able to run this manually. After removing the local perl package. Once upon a time my configuration had gearman in it and those items were commented in the configuration files. But because they existed I ran into an issue where the installtion continuously looped over and over asking me if gearman was installed and I said N to the question but it keept asking me over and over again. after I edited the filed and removed those commented lines it continued fine.

[npolovenko]

@emartine, I was writing my response when I saw that you already resolved this on your own . Are we good to close this thread as resolved?