Hello
@shamrozkadiwal,
In your service escalations, you've configured the disk-contacts group to receive email alerts for W,C,R and the infrastructure-pager contact group for C,R.
Code: Select all
## Service Escalations
define serviceescalation {
hostgroup_name data-servers,processing-servers,!no_data_drive
host_name aft001,eris,ftp01,ftp02,!app403,!app012
service_description Disk Space Data
contact_groups disk-contacts
first_notification 1
last_notification 0
notification_interval 180
escalation_options w,c,r
}
define serviceescalation {
hostgroup_name data-servers,!no_data_drive
service_description Disk Space Data
contact_groups infrastructure-pager
first_notification 1
last_notification 0
notification_interval 120
escalation_options c,r
}
One thing I noticed is that your the configuration settings for the member in disk-contacts, production and setup, have the service notification options set to none (n) and the host notification options set to unreachable (u).
Code: Select all
define contact {
contact_name production
alias Production
host_notification_period never
service_notification_options n
host_notification_options u
service_notification_commands notify-by-email
host_notification_commands host-notify-by-email
email production@blank.com
host_notifications_enabled 1
service_notifications_enabled 1
can_submit_commands 1
retain_status_information 1
retain_nonstatus_information 1
}
define contact {
contact_name setup
alias Setup
host_notification_period never
service_notification_options n
host_notification_options u
service_notification_commands notify-by-email
host_notification_commands host-notify-by-email
email setup@blank.com
host_notifications_enabled 1
service_notifications_enabled 1
can_submit_commands 1
retain_status_information 1
retain_nonstatus_information 1
}
While the members of infrastructure-pager are as so:
Code: Select all
define contact {
contact_name bhswar
alias Bhagwat Swarup
service_notification_period 24x7
host_notification_period 24x7
service_notification_options c,r
host_notification_options d,r
service_notification_commands notify-by-email,notify-by-pager
host_notification_commands host-notify-by-email,host-notify-by-pager
email bhagwat.swarup2@blank.com
pager 5127016714@blank.net
host_notifications_enabled 1
service_notifications_enabled 1
can_submit_commands 1
retain_status_information 1
retain_nonstatus_information 1
}
define contact {
contact_name bhswar-email
alias Bhagwat Swarup - Email Only
service_notification_period 24x7
host_notification_period 24x7
service_notification_options w,u,c,r
host_notification_options d,u,r
service_notification_commands notify-by-email
host_notification_commands host-notify-by-email
email bhagwat.swarup2@blank.com
host_notifications_enabled 1
service_notifications_enabled 1
can_submit_commands 1
retain_status_information 1
retain_nonstatus_information 1
}
Please try re-setting the notification options, W,C,U, for the disk-contacts group and put adxp011a into a down state, and then review the log file as mentioned earlier to verify notifications were sent.