Nagios Support Forum

Hi

since 5.5.5 upgrade our XI generates only the portion of the JPG or PNG Graph view (as attached)

Please help with this

Thank you

HI @dlukinski,

Would you be able to try an upgrade to 5.5.7? We've updated libraries that generate reports and graphs, and that maybe the issue here. Also, 5.5.7 contains security updates and performance improvements.

Before upgrading, please make a backup or take in snapshot if you are using a VM.

Nagios XI Upgrade Instructions
https://assets.nagios.com/downloads/nag ... ctions.pdf

benjaminsmith wrote:HI @dlukinski,

Would you be able to try an upgrade to 5.5.7? We've updated libraries that generate reports and graphs, and that maybe the issue here. Also, 5.5.7 contains security updates and performance improvements.

Before upgrading, please make a backup or take in snapshot if you are using a VM.

Nagios XI Upgrade Instructions
https://assets.nagios.com/downloads/nag ... ctions.pdf

We are already 5.5.7 and this problem is alive and well.
Need a solution (problem existed at least since 5.5.5)

Hi @dlukinski,

Can you tail the Apache error logs and then download the graph and post the output so we can review any errors being generated.
Also, what browser are you using?

While it was not the error we we're seeing, there was an issue with report generation when upgrading to a newer version of jQuery in 5.5.4, that was resolved in 5.5.5. However, let's try to revert to the older version of jQuery and see if this resolve the problem.

Open up your config.inc.php file in /usr/local/nagiosxi/html/and add this stetting to the end of the file: Then restart Nagios:

benjaminsmith wrote:Hi @dlukinski,

Can you tail the Apache error logs and then download the graph and post the output so we can review any errors being generated.

Code: Select all

tail -f /var/log/httpd/error_log /var/log/httpd/ssl_error_log

Also, what browser are you using?

While it was not the error we we're seeing, there was an issue with report generation when upgrading to a newer version of jQuery in 5.5.4, that was resolved in 5.5.5. However, let's try to revert to the older version of jQuery and see if this resolve the problem.

Open up your config.inc.php file in /usr/local/nagiosxi/html/and add this stetting to the end of the file:

Code: Select all

$cfg['old_browser_compat'] = 1; 

Then restart Nagios:

Code: Select all

service nagios start

This got resolved by the recent 5.5.9 update

Please close the thread

Hi @dlukinski,

This got resolved by the recent 5.5.9 update
Please close the thread

Thanks for update. Closing topic.