How to manage SLA
Posted: Tue Apr 02, 2019 2:30 am
Hi,
Assuming the SLA is 3 days to restore the availability of a service.
I'm using operation center to monitor services in critical state.
In the operation center, I've got a column "duration" but no information about the SLA.
I need to have the information about the time remaining before the SLA limit is reached.
Is it possible and how ?
Assuming the SLA is 3 days to restore the availability of a service.
I'm using operation center to monitor services in critical state.
In the operation center, I've got a column "duration" but no information about the SLA.
I need to have the information about the time remaining before the SLA limit is reached.
Is it possible and how ?