Upgrade from 5.5.11 to 5.6.0 hangs

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snapon_admin
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Upgrade from 5.5.11 to 5.6.0 hangs

Post by snapon_admin »

Trying to do the upgrade to 5.6 on our test server from the web gui and it's just hanging. See below screenshot.
updater no updating.png
It's been like that since yesterday afternoon when I started the upgrade. How do I know if it's safe to try and do the backup and update manually?
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npolovenko
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Joined: Mon May 15, 2017 5:00 pm

Re: Upgrade from 5.5.11 to 5.6.0 hangs

Post by npolovenko »

Hello, @snapon_admin. You should upgrade from the command line. Please follow the "Manual Download" steps from this article:
https://assets.nagios.com/downloads/nag ... ctions.pdf
If the manual upgrade fails, please upload /tmp/nagiosxi/upgrade.log in this thread.
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