Natios production is down
Posted: Sat May 18, 2019 11:42 am
Is anyone from support available on Saturday? Our production server and backup are both down.
If you production system is down, for fastest resolution, please open a support ticket at:
https://support.nagios.com/tickets/
In the meantime, try restarting the entire Nagios stack:
Code: Select all
systemctl stop crond
systemctl stop npcd
systemctl stop nagios
systemctl stop ndo2db
pkill -9 -u nagios
for i in $(ipcs -q | grep nagios |awk '{print $2}'); do ipcrm -q $i; done
rm -rf /usr/local/nagiosxi/var/dbmaint.lock
rm -rf /usr/local/nagiosxi/var/event_handler.lock
rm -rf /usr/local/nagiosxi/scripts/reconfigure_nagios.lock
systemctl restart mysqld || systemctl restart mariadb
systemctl start ndo2db
systemctl start nagios
systemctl start npcd
systemctl start crond
systemctl restart httpd
To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket.
The support team is available normal business hours.
https://www.nagios.com/contact/