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notifications for some services are not sent
Posted: Thu Jun 13, 2019 1:16 am
by SMC
most of my services can trigger email/sms notification when getting outage. but some of the services cannot.
I compared the configuration between a working service and problematic service and haven't found difference.
Can you please help me to troubleshoot?
Re: notifications for some services are not sent
Posted: Thu Jun 13, 2019 10:05 am
by benjaminsmith
Hello
@SMC,
most of my services can trigger email/sms notification when getting outage. but some of the services cannot.
In this case, it's likely a configuration setting or the notification preferences for the user. Make sure those services have notifications enabled and then verify the Notification Period along with the Notifications Options.
Go to
Home > Service Status and then click on the service in question and then click on the
Advanced Tab and then send a custom notification. Are you able to receive this?
Here's some general information to help troubleshoot notification options.
Nagios XI - Notification Problems