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Update stuck at "Update in progress"

Posted: Fri Oct 11, 2019 3:49 am
by ottow
Hi,

We just kicked off a update to the latest version of XI, but there appears to be no progress, the system is just sitting there showing "Update in progress" and has been doing so for more than an hour now. How long is this expected to take?

I've attached our System Profile, hope you can assist here.

Thanks,

Otto

Re: Update stuck at "Update in progress"

Posted: Fri Oct 11, 2019 7:10 am
by scottwilkerson
This can happen in certain situations using the GUI upgrade..

Lets follow the manual upgrade process
https://assets.nagios.com/downloads/nag ... ctions.pdf

then, once complete you can reset the upgrade status in the GUI
https://support.nagios.com/kb/article/n ... e-851.html

Re: Update stuck at "Update in progress"

Posted: Wed Oct 23, 2019 4:53 am
by ottow
Thanks, this solved my issue.

Re: Update stuck at "Update in progress"

Posted: Wed Oct 23, 2019 7:31 am
by scottwilkerson
ottow wrote:Thanks, this solved my issue.
Great!

Locking thread