Home » Categories » Multiple Categories

Nagios XI - Reset Upgrade Status In Web Interface

Problem Description

When upgrading Nagios XI using the web interface the upgrade progress may stall with the message "Upgrade in progress". Sometimes you will need to clear this message manually due to unforeseen circumstances, this KB article explains how to clear the message.

 

 

Requirements

There are two pieces of information you require to execute the command in this KB article:

  1. Database Type
  2. Database Password

 

Database Type

Nagios XI versions before 5.x used a PostgreSQL database for storing the Nagios XI preferences. In Nagios XI 5.x this was moved over to the MySQL/MariaDB database. The command you will execute in this KB article differs between PostgreSQL and MySQL/MariaDB. To determine which one you are using execute the following command your Nagios XI server:

awk '/"nagiosxi" => array\(/{getline;print}' /usr/local/nagiosxi/html/config.inc.php

Which should output one of the following:


"dbtype" => 'pgsql',

or

"dbtype" => 'mysql',

 

Database Password

The "nagiosxi" database has a username and password associated with it. The default username is "nagiosxi" and the default password is "n@gweb". If you have changed the password you will need to refer to the config.inc.php file, open it in the vi editor with the following command:

vi /usr/local/nagiosxi/html/config.inc.php

 

Locate the following nagiosxi section:

    "nagiosxi" => array(
        "dbtype" => 'mysql',
        "dbserver" => '',
        "user" => 'nagiosxi',
        "pwd" => 'n@gweb',
        "db" => 'nagiosxi',

 

You can see the user and pwd fields contain the values you will require in the following command.

 

 

Reset Upgrade Status

The following command will reset the upgrade status on Nagios XI (using the default username and password listed above):

MySQL/MariaDB:

mysql -u'nagiosxi' -p'n@gweb' nagiosxi -e "update xi_commands set status_code = '2' where command = '1120';"

 

PostgreSQL:

psql -U nagiosxi -W -d nagiosxi -c "update xi_commands set status_code = '2' where command = '1120'"

You will be prompted for the password at the command line.

 

Once the command has been executed you can navigate to the web interface Admin > System Information > Check For Updates and the upgrade status will now be reset.

 

 

Final Thoughts

For any support related questions please visit the Nagios Support Forums at:

http://support.nagios.com/forum/

3 (2)
Article Rating (2 Votes)
Rate this article
  • Icon PDFExport to PDF
  • Icon MS-WordExport to MS Word
Attachments Attachments
There are no attachments for this article.
Related Articles RSS Feed
Nagios XI - Login Screen Keeps Redirecting To Itself
Viewed 4633 times since Wed, Jan 27, 2016
Nagios XI - SNMPTT Service generates Cannot find module errors
Viewed 4086 times since Sun, Apr 9, 2017
Nagios XI - 2014 Upgrade Issue - CONFIG ERROR
Viewed 3427 times since Mon, Jan 25, 2016
Nagios XI - Issues with mod_gearman and Performance Data Newlines: "\n"
Viewed 2714 times since Tue, Feb 2, 2016
Nagios XI - Display All Scheduled Reports
Viewed 3253 times since Wed, Oct 12, 2016
Nagios XI - ERROR: PostgresQL not running - exiting
Viewed 3245 times since Tue, Jan 26, 2016
Nagios XI - How to Manually Update Nagios XI
Viewed 8584 times since Thu, Jan 21, 2016
Nagios XI - mysql_error out of range value for column
Viewed 4285 times since Tue, Aug 14, 2018
Nagios XI - Empty Screen for Wizard, Component, Dashlet
Viewed 4638 times since Wed, Jan 27, 2016
Nagios XI - SourceGuardian Errors 2009R1.2C
Viewed 3017 times since Tue, Feb 2, 2016