monitoring engine status no data?!

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xpertech
Posts: 399
Joined: Thu Sep 01, 2011 9:47 pm

monitoring engine status no data?!

Post by xpertech »

why sometimes the monitoring engine status display "no data"?!
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benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: monitoring engine status no data?!

Post by benjaminsmith »

Hello @xpertech,

Looks like the dashlet is updating but it's not able to fetch any data. Have you made any changes to the server since this started happening? The data is retrieved from a php script running on a scheduled basis as a cron job.

1. Please post the output of the cron log

Code: Select all

tail -n 25 /var/log/cron
2. Load the this page and tail the Apache log and post the output. Thanks.

Code: Select all

tail -f /var/log/httpd/*error_log /var/log/httpd/*access_log
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xpertech
Posts: 399
Joined: Thu Sep 01, 2011 9:47 pm

Re: monitoring engine status no data?!

Post by xpertech »

had PM attachments...
benjaminsmith
Posts: 5324
Joined: Wed Aug 22, 2018 4:39 pm
Location: saint paul

Re: monitoring engine status no data?!

Post by benjaminsmith »

Hello @Xpertech

The logs contain the error below on the script that is parsing the status data for the server. This is a known issue that will be patched in the next maintenance release.
PHP Warning: simplexml_load_string(): in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17
If you'd like to fix this right away, see the forum post below. Also, be sure to make a backup copy of manage_services.sh before making any changes.

https://support.nagios.com/forum/viewto ... 16&t=55707

Let us know if you have any questions.
As of May 25th, 2018, all communications with Nagios Enterprises and its employees are covered under our new Privacy Policy.

Be sure to check out our Knowledgebase for helpful articles and solutions!
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