can't find NagVis options menu?!

[xpertech]

can't find NagVis options menu?!

[scottwilkerson]

Is the user you are logged in as in the bottom image set as a Nagvis Administrator?

to find out/change it, login as the nagiosadmin
Go to NagVis
Upper right click User menu -> Manage Users
In the Modify user section select the user who couldn't see the options menu, click
Add Administrators role if not present
Click Save

Now when that user is logged in the Options menu should appear

[xpertech]

Is the user you are logged in as in the bottom image set as a Nagvis Administrator?

to find out/change it, login as the nagiosadmin
Go to NagVis
Upper right click User menu -> Manage Users
In the Modify user section select the user who couldn't see the options menu, click
Add Administrators role if not present
Click Save

Now when that user is logged in the Options menu should appear

but the user account(nagios.pic) was already assigned as administrators role?!

[lmiltchev]

I would like to try recreating the issue in house.

Can you go to Admin > Manage Users > nagios.pic > Edit, and show us a screenshot of the Security Settings section?

Also, run the following command from the CLI and show the output:

Code: Select all

grep -i 'nagios.pic' /usr/local/nagios/etc/cgi.cfg

Also, what is the output of the following commands

Code: Select all

grep backend\= /usr/local/nagvis/etc/nagvis.ini.php|grep -v ^\;
grep CONST_VERSION /usr/local/nagvis/share/server/core/defines/global.php

[xpertech]

I would like to try recreating the issue in house.

Can you go to Admin > Manage Users > nagios.pic > Edit, and show us a screenshot of the Security Settings section?

Also, run the following command from the CLI and show the output:

Code: Select all

grep -i 'nagios.pic' /usr/local/nagios/etc/cgi.cfg

Also, what is the output of the following commands

Code: Select all

grep backend\= /usr/local/nagvis/etc/nagvis.ini.php|grep -v ^\;
grep CONST_VERSION /usr/local/nagvis/share/server/core/defines/global.php

[lmiltchev]

Try adding a "mixed case" user in NagVis ("Nagios.Pic") in addition to the one you have with lowercase ("nagios.pic"). Make it an admin. Log out, and log in again.

Did this help? Can you view the "Options" menu now?

[xpertech]

Try adding a "mixed case" user in NagVis ("Nagios.Pic") in addition to the one you have with lowercase ("nagios.pic"). Make it an admin. Log out, and log in again.

Did this help? Can you view the "Options" menu now?

Awesome, the "Options" can be viewed now,
but there's another new problem ... there's no "Edit Map" menu(say on the user guide) after a new map being created?!

[scottwilkerson]

Try adding a "mixed case" user in NagVis ("Nagios.Pic") in addition to the one you have with lowercase ("nagios.pic"). Make it an admin. Log out, and log in again.

Did this help? Can you view the "Options" menu now?

Awesome, the "Options" can be viewed now,
but there's another new problem ... there's no "Edit Map" menu(say on the user guide) after a new map being created?!

Great!

As per the directions, the "Edit Map" only show up after you create a new map and you are viewing the map, OR it also shows up if you are viewing an existing map.