Nagios Support Forum

Posted: **Wed Jun 10, 2020 9:21 am**

We are trying to to generate a scheduled report for a service group. And we have encountered some errors while doing so.

The reports are being sent successfully to the recipient mails but the reports are in unsupported formats(received in bytes),

Availbility Error_1.PNG

and the link along is throwing up an error with "ERROR: You are not authorized to view this report" on NagiosXi page.

Report_Error_2.PNG

Reports generated for single host or service is working fine and the reports received are in kb and accessible. I have attached the necessary screenshots. please help with the same.

Posted: **Wed Jun 10, 2020 10:04 am**

Nagios_Report_Error.JPG

Posted: **Wed Jun 10, 2020 10:08 am**

We are seeing this error in /var/log/httpd/ssl_error_log

l/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://hostname/nagiosxi/includes/comp ... -index.php
[Wed Jun 10 10:59:11.420460 2020] [:error] [pid 17012] [client **.**.**.**:51738] PHP Warning: simplexml_load_string(): Entity: line 25: parser error : EntityRef: expecting ';' in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://hostname/nagiosxi/includes/comp ... -index.php
[Wed Jun 10 10:59:11.420466 2020] [:error] [pid 17012] [client **.**.**.**:51738] PHP Warning: simplexml_load_string(): 149.254:1111/containers/json?&filters={%22id%22:%5B%22store-order-svc%22%5D}&all in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://hostname/nagiosxi/includes/comp ... -index.php
[Wed Jun 10 10:59:11.420471 2020] [:error] [pid 17012] [client **.**.**.**:51738] PHP Warning: simplexml_load_string(): ^ in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://hostname/nagiosxi/includes/comp ... -index.php
[Wed Jun 10 10:59:17.434911 2020] [:error] [pid 23495] [client **.**.**.**:62250] PHP Warning: simplexml_load_string(): Entity: line 25: parser error : EntityRef: expecting ';' in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://hostname/nagiosxi/
[Wed Jun 10 10:59:17.434939 2020] [:error] [pid 23495] [client **.**.**.**:62250] PHP Warning: simplexml_load_string(): > \xe2\x94\x94\xe2\x94\x8031696 curl http://172.29.149.254:1111/containers/json?&filters in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://hostname/nagiosxi/
[Wed Jun 10 10:59:17.434947 2020] [:error] [pid 23495] [client **.**.**.**:62250] PHP Warning: simplexml_load_string(): ^ in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://hostname/nagiosxi/
[Wed Jun 10 10:59:17.434967 2020] [:error] [pid 23495] [client **.**.**.**:62250] PHP Warning: simplexml_load_string(): Entity: line 25: parser error : EntityRef: expecting ';' in /usr/local/nagiosxi/html/includes/utils-systat.inc.php on line 17, referer: https://hostname/nagiosxi/
[Wed Jun 10 10:59:17.434973 2020] [:error] [pid 23495] [client **.**.**.**:62250] PHP Warning: simplexml_load_string():

Posted: **Wed Jun 10, 2020 4:36 pm**

Please run through these KB articles for troubleshooting:

https://support.nagios.com/kb/article/n ... s-829.html

https://support.nagios.com/kb/article/n ... g-742.html

Additionally, please run this tail command (and leave it running):

Code: Select all

tail -F /var/log/httpd/error_log /var/log/httpd/ssl_error_log /usr/local/nagiosxi/var/cmdsubsys.log /usr/local/nagiosxi/var/eventman.log /usr/local/nagiosxi/var/scheduledreporting.log

Then force the report to be sent and send me the full output of the tail command once it's completed.

Please send me a copy of your profile as well, you can download it from Admin > System Profile > Download Profile.

Posted: **Fri Jun 12, 2020 5:59 am**

Hi Ssax

Attaching the requested docs here.

Profile

tailF_log.txt

Tail f log

profile.zip

Thanks

Posted: **Fri Jun 12, 2020 3:42 pm**

You have some crashed DB tables, please run the DB repair and then test the reports again:

Code: Select all

cd /usr/local/nagiosxi/scripts
./repair_databases.sh

Posted: **Sat Jun 13, 2020 7:14 am**

Let me try running the script and get back to you with details

Posted: **Sat Jun 13, 2020 7:44 am**

Ssax -- I tried running the repair script and it was successful. Following that i tried scheduling the report for one of the service groups and we still see the error as mentioned before.

repair_script.JPG

We have other nagios instances where the reporting is working fine. Would that profile help you for comparison?

-Deek

Posted: **Mon Jun 15, 2020 8:59 pm**

Hi ssax

Awaiting your reply

thanks

Posted: **Tue Jun 16, 2020 12:47 pm**

Please edit this file:

Code: Select all

/usr/local/nagiosxi/html/config.inc.php

Change this:

Code: Select all

$cfg['use_https'] = false;

To this:

Code: Select all

$cfg['use_https'] = true;

Then run this tail command again as root (and leave it running):

Code: Select all

tail -F /var/log/httpd/error_log /var/log/httpd/ssl_error_log /usr/local/nagiosxi/var/cmdsubsys.log /usr/local/nagiosxi/var/eventman.log /usr/local/nagiosxi/var/scheduledreporting.log

Then force the report to be sent and send me the full output of the tail command once it's completed.

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