host group and sms alerts

[MelsStudios]

Hello,

I created a host group with critical core servers as members and I would like get an alert via sms to know if one of those server goes down.

So I created a service, used a check-host-alive template and added the host group , and the contact group.


When I shutdown the test server I did put in that group, I get the usual email alert but no sms.


I know the sms notifcation works if I assign my mobile contact to the host, without using the hostgroup.



Am I doing it the proper way ?

Thank you !

Mick

[ssax]

Let's take a look and see how it's setup, please PM me a copy of your profile, you can download it from Admin > System Profile > Download Profile button.

PM me the contact name and the test host/service name that you are testing with so we can zero in on the configs.

Did you follow this guide?

https://assets.nagios.com/downloads/nag ... ios-XI.pdf

[ssax]

I sent you a PM as well.

Please follow these instructions:

Please go to Admin > Manage Email Settings:
- Make sure Logging/Debug is checked
- Click the Update Settings button

Then run this tail command (and leave it running):

Code: Select all

tail -Fn0 /var/log/maillog /usr/local/nagiosxi/tmp/phpmailer.log /usr/local/nagiosxi/var/eventman.log /usr/local/nagiosxi/var/cmdsubsys.log

Then force a notification to be sent then send me the full output of the tail command above and any errors you see on the screen (please test via the service from the instructions below exactly).

Additionally, please send the output of these commands (as root) so that I can check for some other common issues that could be affecting notifications:
- NOTE: You may need to adjust the -h 127.0.0.1, the -uroot, and -pnagiosxi in the first command if your DB is offloaded to another server and/or you've changed the root mysql password

Code: Select all

echo "SELECT table_name AS 'Table', round(((data_length + index_length) / 1024 / 1024), 2) 'Size in MB' FROM information_schema.TABLES WHERE table_schema IN ('nagios', 'nagiosql', 'nagiosxi');" | mysql -h 127.0.0.1 -uroot -pnagiosxi --table
ls -l /usr/local/nagiosxi/var/
ls -l /usr/local/nagios/var/
ls -l /usr/local/nagios/var/rw

How to submit passive results for testing:

For Services
---------------

Go to Home > Service Status:
- Find the Service and click on it
- Click the + tab
- Note these two rows:

State Type: Hard
Current Check: 1 of 4

Those columns tell the current State Type and the Current Check number. In order to generate a notification for a service you will need to submit MULTIPLE problem check results (the number that you need to submit is determined by the last number in the Current Check column, that is the max_check_attempts setting). For services, when you submit a passive check result, each result that you submit will be a SOFT state until you submit enough to hit the Max Check Attempts setting that you've defined on the service, only then will the service enter a HARD problem state which will generate the notification (just remember, notifications are only sent on HARD states).

- Click the "Submit passive check result" link
- Select the Check Result and type in some text for the Check Output
- Click the Submit button
- Submit as many as you need, right after another, until the service enters the HARD state so that a notification will be sent

NOTE: When coming from a HARD problem state (whether we are talking about hosts or services) if you submit an OK passive result it should fire off a recovery notification after a single passive result has been submitted.

[MelsStudios]

Thank you, I will look into it today or tomorrow,

[ssax]

Interesting, I see the service event but I'm not seeing it even try to send the email for it (even though it's setup properly).

Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

https://support.nagios.com/tickets/

[MelsStudios]

Thank you, I will open a ticket.

[scottwilkerson]

Thank you, I will open a ticket.

Closing thread, moved to ticket