NagiosXI and ServiceNow notification Flood

[elealyngarcia]

Hi,
We have an issue with nagios xi and service now integration issue, it keeps creating event even the host is up

==> /opt/nagiosxi/eventhandlers/eops_handler.log <==
Thu Jun 25 05:24:42 2020 | RESULT:SUCCESS

Thu Jun 25 05:24:42 2020 | Executing cmd: /opt/nagiosxi/eventhandlers/sendevent -h WPRSEDITSNW004V -p 5014 -k nagios -s @~@ -e "u_event_type=u_nagios_events@~@u_severity=6@~@u_nag_eventtype=SERVICE@~@u_nag_hostname=100.65.41.49@~@u_nag_hostaddress=@~@u_nag_servicename=File Systems@~@u_nag_output=Host is deleted@~@u_nag_statetype=HARD@~@u_nag_state=OK@~@u_nag_laststate=@~@u_nag_eventid=@~@u_nag_problemid=@~@u_nag_currentattempt=@~@u_nag_maxattempts=@~@u_nag_stateid=@~@u_nag_laststateid=@~@u_nag_notes=@~@u_description="
Thu Jun 25 05:24:42 2020 | RESULT:
Thu Jun 25 05:24:42 2020 |

-------------------------------------------------


Thu Jun 25 05:24:42 2020 | Alert Received, processing it
Thu Jun 25 05:24:42 2020 | User ID: root
Thu Jun 25 05:24:42 2020 | Executing cmd: PAR_GLOBAL_TEMP=/home/nagios;export PAR_GLOBAL_TEMP;/opt/nagiosxi/eventhandlers/sendevent -h WPRNEDITSNW003V -p 5014 -k nagios -s @~@ -e "u_event_type=u_nagios_events@~@u_severity=6@~@u_nag_eventtype=SERVICE@~@u_nag_hostname=100.65.41.49@~@u_nag_hostaddress=@~@u_nag_servicename=BKG List Procs@~@u_nag_output=Host is deleted@~@u_nag_statetype=HARD@~@u_nag_state=OK@~@u_nag_laststate=@~@u_nag_eventid=@~@u_nag_problemid=@~@u_nag_currentattempt=@~@u_nag_maxattempts=@~@u_nag_stateid=@~@u_nag_laststateid=@~@u_nag_notes=@~@u_description="

[benjaminsmith]

Hi,

Have you noticed any other issues with the server besides the Service Now integration? Let's get a copy of a current system profile so I can check the nagios logs and the configurations. Also, did you set this up using the following guide? Thanks, Benjamin

Nagios XI - Integrating ServiceNow

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.