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5.7.2 not sending emails
Posted: Wed Jul 22, 2020 2:23 pm
by marquetteu
setup a new service on xi 5.7.2 and email notifications are not going out, but when i send a test e-mail it works. Attached is a screenshot of the notification screen
Screen Shot 2020-07-22 at 2.20.02 PM.png
the service in question is reporting:
CPU
Critical 29m 18s 3/3 2020-07-22 14:13:34 Status: Critical: Overall usage greater than 75%
Re: 5.7.2 not sending emails
Posted: Thu Jul 23, 2020 1:39 pm
by jbrunkow
Have you set your
Mail Settings to use
Sendmail or
SMTP? You can check this by navigating to the
Admin section using the bar on top > click
Email Settings under
System Config > and looking at the selection for
Send Method: under
Outbound Mail Settings.
If it doesn't arrive, the problem could be one of the following:
- Nagios server cannot send mail outside of your network (if you are using Sendmail)
- Also Nagios may not be able to relay mail through your company server (if you are using SMTP)
Outbound SMTP connections may be blocked by your border firewall. Lastly, unauthenticated SMTP relaying may be denied somewhere downstream - try switching email methods from Sendmail to SMTP in the admin section.
The following article has more detailed information on troubleshooting notification problems in
XI.
XI NOTIFICATION PROBLEMS KB
Please send us your system profile and let us know the exact name of the service not sending notifications, and we can review the configurations for you.
To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.
Re: 5.7.2 not sending emails
Posted: Sat Jul 25, 2020 4:00 pm
by marquetteu
i got this fixed. something was wrong with my generic-service template. once i added e-mails to it, saved, applied, removed e-mails, saved and applied everything started working
Re: 5.7.2 not sending emails
Posted: Mon Jul 27, 2020 6:53 am
by scottwilkerson
marquetteu wrote:i got this fixed. something was wrong with my generic-service template. once i added e-mails to it, saved, applied, removed e-mails, saved and applied everything started working
Glad to hear it is resolved!
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