NagVis not working JSON error

[odino2016]

Hi All,
we're performing a upgrade from nagvis 1.5 to the latest bundled with NagiosXI 5.7.3
OS RHEL 8.2
NAGIOSXI 5.7.3

I've upgraded Nagvis using the Upgrade scripts without errors but if I try to see our maps the results is always a json error.

The OS is clean and nagiosxi has been installed using the 5.7.2 then upgraded to the 5.7.3 (host, services and so on have been imported from a nagios 5.4.2)
Nagvis 1.5 has been copied from the same NagiosXI 5.4.2 used to import nagios core configs and then upgraded to the latest bundled with NagiosXI 5.7.3

Note: Actually all the HOSTS and SERVICES are in downtime.

Screenshot 2020-09-17 120604.png

TIA for the support.

[cdienger]

I'd like to get a profile from the XI server which can be generated under Admin > System Config > System Profile > Download Profile, or from the command line with:

Code: Select all

/usr/local/nagiosxi/scripts/components/getprofile.sh 60119

The profile is then saved to:

Code: Select all

/usr/local/nagiosxi/var/components/profile.zip

I'd also like to get a copy of a the database that has the current configuration. If the default database is being used then this can be done from the command line with:

Code: Select all

mysqldump -uroot -pnagiosxi nagiosql > nagiosql.sql

Finally, please provide me a copy of the /usr/local/nagvis directory.

Send all three pieces of data to me through a PM.