Issue after upgrading from 5.6.12 to 5.7.4

[netenggroup]

Hi,

Earlier today I updated Nagios using the UI, It took just under an hour and reported that it completed. Now when we try and click into the alerts, we get a blank white page.

We have tried rebooting the server and a DB repair - Neither worked.

Has anyone else experienced this issue?

Any help is much appreciated. Thanks

[benjaminsmith]

Hi @netenggroup,

Welcome to the Nagios Customer Forum!

Normally, it shouldn't take so long to upgrade, is this your production server or a test system? If it is a production system, do you continue to receive expected notifications?

Please run the following tail command while you load that page that is coming up blank and post the output to the ticket.

Code: Select all

tail -f /var/log/httpd/*error_log

Also, please send us a fresh system profile so we can review the logs for you. Thanks, Benjamin

To send us your system profile.
Login to the Nagios XI GUI using a web browser.
Click the "Admin" > "System Profile" Menu
Click the "Download Profile" button
Save the profile.zip file and share in a private message or upload it to the post/ticket, and then reply to this post to bring it up in the queue.