Nagios XI - Download JPG and PDF issue

[marcf]

Hi,

In Nagios Xi, on the report part i'm able to see chart and data for server.

availability.PNG

My issue arrived when trying to download PDF or JPG, i then get no data as you can see on the below image.

pdf_download.PNG

Thanks in advance.

Nagios XI 5.6.10
OS RHEL 7.8

[ssax]

Does it work as an Admin user?

Is your XI AD or LDAP integrated? If so, try doing it with a local account and see if that allows it to work.

Please PM me a copy of your profile, you can download it from Admin > System Profile by clicking the Download Profile button.

Do the other report PDFs work properly?

What is your PHP version?

Code: Select all

php -v

First backup the file:

Code: Select all

mv /usr/local/nagiosxi/html/includes/utils-reports-export.inc.php /usr/local/nagiosxi/html/includes/utils-reports-export.inc.php.old

Then edit this file:

Code: Select all

/usr/local/nagiosxi/html/includes/utils-reports-export.inc.php

Change this code in line 35 from this:

Code: Select all

--margin-bottom 15mm

To this:

Code: Select all

--margin-top 0 --margin-right 0 --margin-bottom 0 --margin-left 0

Then try it again.

[marcf]

php -v
PHP 5.4.16 (cli) (built: Apr 1 2020 04:07:17)
Copyright (c) 1997-2013 The PHP Group
Zend Engine v2.4.0, Copyright (c) 1998-2013 Zend Technologies


I tried the modification on the file but still got the issue.

I sent you the profile in PM

[ssax]

Please create a ticket for this and include a link back to this forum thread so we can get a remote session setup:

https://support.nagios.com/tickets/

Thank you!

[ssax]

Locking thread, ticket received, we will continue support through the ticket.

Thank you!