Test environment login problems

[IkaIka]

Hello! I'm having recurring problems with logging in to my XI test environment, created by cloning a production XI system into a sandboxed network zone.

One obvious problem this has created was authentication. The production system authenticates login attempts using one of 3 Active Directory servers that are unreachable from the sandbox. Using the nagiosadmin local account I logged in and changed the address of the AD server to one that's available from the sandbox and this, for a while, seemed to fix my problems.

Unfortunately the next day users of the test environment reported being unable to log in. They get stuck on the login page, after inputting their credentials the page either reloads with no error message or gets stuck loading forever. This is true both in the case of local and AD-authenticated accounts.

Could this possibly be caused by the SSL certificate not matching the test environment's domain name? I have to bypass a browser warning when opening the login page. My XI version is 5.6.12 running on CentOS 7

[cdienger]

I wouldn't suspect the certificate to cause behavior like this. It's odd too that local accounts fail which makes me think it's not even an issue contacting the domain controllers. It is still probably worth enabling debugging through per https://support.nagios.com/kb/article/a ... n-600.html and gathering the logs. I would also like to see a profile from the XI server which can be generated under Admin > System Config > System Profile > Download Profile, or from the command line with:

Code: Select all

/usr/local/nagiosxi/scripts/components/getprofile.sh 60869

The profile is then saved to /usr/local/nagiosxi/var/components/profile.zip. Please send me the data via a private message.