Service Escalation Not Working

[jh129666]

I have setup a service escalation but it's not working. This is the first time we've used the escalation functionality so I probably have something configured incorrectly.

The service escalation name is disk usage and the description is Cert DB disk usage. The name of the service that should use the escalation is jeff-cert-disk-usage. I can see in the event log where a critical server alert was created but there was never a service notification event created.


Moderator's Note: The profile has been shared with the support team but has been removed from the public forum.

[benjaminsmith]

HI @jh129666,

Looking over the configuration, there are some errors and I believe that's preventing the current configuration from Applying and that's likely why the service escalation is not working.

If possible, try to restore the last known good configuration, and then run the escalation wizard once more and let me know if that's working. To restore a known good configuration, go to Configure > CCM > Quick Tools > Configuration Snapshots.

config-snapshot.png

Also, just to let you know if you set the notification interval to 0, it's only going to send one notification once the escalation is valid.

If you're still having issues, please run the following command to dump the configuration database, I'll review the current setup. Thanks, Benjamin

Code: Select all

mysqldump -uroot -pnagiosxi nagiosql > nagiosql.sql

[jh129666]

I'm not having an issue applying the configuration as that part was successful and the service escalation is setup.

I do want the notification interval to be 0 as we only want to send one notification.

The database dump is attached. Thanks!!

Database received and shared with support team.

[benjaminsmith]

Hi @jh129666,

I see you've opened a ticket for this issue (#347027), we'll close this topic to avoid any duplicates and look for our response in the ticket.

Thanks,
Benjamin