Actions component

[gregwhite]

We are using the actions component to link our escalation documents to certain host groups. We have these sitting on our web server. We copy the link of the document and enter it in the URL section of the actions component. This has been working for a number of years. Now when we click on the quick link from the host detail, the document doesn't open. I can copy that link and click on it outside Nagios and it connects to the document. The only change we made on the Nagios server has been to update the SSL Cert.
Any suggestions?

Thanks,
Greg

[cdienger]

Is it happening with all browsers? Using Chrome, open the dev tools(F12), and click the link. Note any errors or messages logged in under the Console when clicking the link.

[gregwhite]

It works when we use FIrefox and IE. In chrome if we copy the link and paste the URL in browser it will work. It doesn't work when we click the link in quick actions.
When we opened up the dev-tools in chrome and then clicked the link this is the result. The only message was the violation. The other information was already there. It took awhile for the violation message to show up. The screen shot is aattached.

[ssax]

What XI version are you using? You can find it on the bottom left hand corner of the web interface after logging in.

That error isn't likely related (it's just unable to find the image but you have the image defined as dell2.phg instead of dell2.png, I assume that is a misspelling that should be png instead of phg).

Please run this command as root and leave it running:

Code: Select all

tail -Fn0 /var/log/httpd/error_log /var/log/httpd/ssl_error_log

Then replicate the white screen issue again, once you've done that, send us the full output from the still running tail command.

Please PM me a copy of your profile.zip, you can download it from Admin > System Profile by clicking the Download Profile button.

If you're unable to generate the the profile through the web interface, please try generating it from the command line by running these commands as root:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile*​​
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT

Then send me the resulting /usr/local/nagiosxi/var/components/profile.zip​ file.​

If the profile script fails, please include the ENTIRE output.