Enable Notifications

[btayl]

I have enable Notifications for users uncheck for cretin users and they are still are receiving emails. Am I doing something wrong ?

[gsmith]

Hi,

Please generate a System Profile and we can take a look.

To send us your system profile.
1. Login to the Nagios XI GUI using a web browser.
2. Click the "Admin" > "System Profile" Menu
3. Click the "Download Profile" button
4. Save the profile.zip file and share this in a private message and then reply to this post to bring it up in the queue.

Thanks

[btayl]

I did put what you requested yesterday did knot know if you seen it ?

[gsmith]

Hi,

Am looking at the data now. Will let you know what I find.

Thanks

[gsmith]

Hi

Please give me a list of users who are receiving emails when they shouldn't be.

Thanks

[gsmith]

Hi,

My suspicion is that the user has turned the Notifications on in their Notification Preferences.

To check this go to Admin, Manage Users, and in the Actions column select the "eyeball" so you
can masquerade as the user.

Image12.jpg

When the Masquerade Notice pops-up hit "Continue"

Click on the user's name in the upper right and then select Notification Preferences on the left-hand menu

Image14.jpg

Thanks

[btayl]

so what does the one under the user account do when you uncheck it ?

[btayl]

Actually I just checked a couple of the users like tkidder and mccasey and the are both uncheckd in the spot you showed and the spot I showed.

[gsmith]

Hi

To narrow it down, what notifications were tkidder and mccasey receiving?

Thanks

[gsmith]

Hi,

Your settings look fine. Let's try clearing out the db temp tables.

Please try this as root on the server:

echo "truncate table xi_events; truncate table xi_meta; truncate table xi_eventqueue;" | mysql -h 127.0.0.1 -uroot -pnagiosxi nagiosxi
postfix flush

Let me know if the notifications are continuing or if that stopped them.

Thanks