Disk usage for new partition status UNKNOWN!

[ittoonz]

Hi,

We have been using Nagios® Core™ 3.2.3 (Fully automated Nagios) for over 2 years now, its is working wonderfully well.....

recently we added a new disk to one of our storages "G Drive" and added that drive also for monitoring, but we are getting UNKNOWN status.

Server is Windows 2008 R2, rest of the drives are getting correctly monitored. We checked the drive permissions and noticed that creator owner didn't have any permission, so we added that, but still no change.

Please advice!

[jsmurphy]

Assuming you are running NSClient++ on those servers what does the NSclient log have to say? Normally it's pretty good for telling you why it can't get information.

[ittoonz]

from nsclient.log, this error keeps repeating....

2012-06-29 14:13:25: message:modules\CheckSystem\CheckSystem.cpp:813: Failed to open process: 4:
2012-06-29 14:13:25: error:modules\CheckSystem\CheckSystem.cpp:810: Unhandled exception describing PID: 4: Failed to open process: 4:
2012-06-29 14:23:25: message:modules\CheckSystem\CheckSystem.cpp:813: Failed to open process: 4:
2012-06-29 14:23:25: error:modules\CheckSystem\CheckSystem.cpp:810: Unhandled exception describing PID: 4: Failed to open process: 4:

please advice!
thanks
anth

[agriffin]

What version of NSClient++ are you using? Are you checking with check_nt or check_nrpe? Does your Windows user have permission to see this information?

[ittoonz]

NSClient++-0.3.8-x64

I think check_NRPE, but I'm not exactly sure, can you please inform how to confirm it?

We haven't made any changes, just added a new partition "G drive" enabled the check in the cfg file ... but status shows "Usage:"

Please advice.
anth

[agriffin]

When you log onto your Windows machine as whatever user you're running NSClient++ as, can you see the G drive's contents?

[ittoonz]

yeas we can! the attached image was an old one, sorry about that...

please see the attached images. permissions for SYSTEM account is also shown, we even tried "Allow service to interact with desktop" and restarted the service , still no effect.

Beats us why rest of the drive is shown but the new one isn't!!!!

please advice
anth

[ittoonz]

Please help!! any idea why just the 1 drive cannot be monitored?

thanks!
anth

[ittoonz]

we even replaced drive letters and checked...no solution!

[ittoonz]

no help!

Please advice, to reiterate, in a monitored server, we added a new storage and in Nagios we added that drive to be monitored.

But it shows its status as UNKNOWN!

anth!