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Disk usage for new partition status UNKNOWN!
Posted: Tue Jun 26, 2012 12:20 am
by ittoonz
Hi,
We have been using Nagios® Core™ 3.2.3 (Fully automated Nagios) for over 2 years now, its is working wonderfully well.....
recently we added a new disk to one of our storages "G Drive" and added that drive also for monitoring, but we are getting UNKNOWN status.
Server is Windows 2008 R2, rest of the drives are getting correctly monitored. We checked the drive permissions and noticed that creator owner didn't have any permission, so we added that, but still no change.
Please advice!
Re: Disk usage for new partition status UNKNOWN!
Posted: Tue Jun 26, 2012 6:05 pm
by jsmurphy
Assuming you are running NSClient++ on those servers what does the NSclient log have to say? Normally it's pretty good for telling you why it can't get information.
Re: Disk usage for new partition status UNKNOWN!
Posted: Fri Jun 29, 2012 4:04 am
by ittoonz
from nsclient.log, this error keeps repeating....
2012-06-29 14:13:25: message:modules\CheckSystem\CheckSystem.cpp:813: Failed to open process: 4:
2012-06-29 14:13:25: error:modules\CheckSystem\CheckSystem.cpp:810: Unhandled exception describing PID: 4: Failed to open process: 4:
2012-06-29 14:23:25: message:modules\CheckSystem\CheckSystem.cpp:813: Failed to open process: 4:
2012-06-29 14:23:25: error:modules\CheckSystem\CheckSystem.cpp:810: Unhandled exception describing PID: 4: Failed to open process: 4:
please advice!
thanks
anth
Re: Disk usage for new partition status UNKNOWN!
Posted: Fri Jun 29, 2012 9:58 am
by agriffin
What version of NSClient++ are you using? Are you checking with check_nt or check_nrpe? Does your Windows user have permission to see this information?
Re: Disk usage for new partition status UNKNOWN!
Posted: Mon Jul 02, 2012 12:09 am
by ittoonz
NSClient++-0.3.8-x64
I think check_NRPE, but I'm not exactly sure, can you please inform how to confirm it?
We haven't made any changes, just added a new partition "G drive" enabled the check in the cfg file ... but status shows "Usage:"
Please advice.
anth
Re: Disk usage for new partition status UNKNOWN!
Posted: Mon Jul 02, 2012 10:11 am
by agriffin
When you log onto your Windows machine as whatever user you're running NSClient++ as, can you see the G drive's contents?
Re: Disk usage for new partition status UNKNOWN!
Posted: Tue Jul 03, 2012 4:01 am
by ittoonz
yeas we can! the attached image was an old one, sorry about that...
please see the attached images. permissions for SYSTEM account is also shown, we even tried "Allow service to interact with desktop" and restarted the service , still no effect.
Beats us why rest of the drive is shown but the new one isn't!!!!
please advice
anth
Re: Disk usage for new partition status UNKNOWN!
Posted: Wed Jul 04, 2012 11:10 pm
by ittoonz
Please help!! any idea why just the 1 drive cannot be monitored?
thanks!
anth
Re: Disk usage for new partition status UNKNOWN!
Posted: Wed Jul 04, 2012 11:12 pm
by ittoonz
we even replaced drive letters and checked...no solution!
Re: Disk usage for new partition status UNKNOWN!
Posted: Tue Jul 10, 2012 4:01 am
by ittoonz
no help!
Please advice, to reiterate, in a monitored server, we added a new storage and in Nagios we added that drive to be monitored.
But it shows its status as UNKNOWN!
anth!
