Nagios Not logging on

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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optionstechnology
Posts: 234
Joined: Thu Nov 17, 2016 11:26 am

Nagios Not logging on

Post by optionstechnology »

I can no longer log into my nagios box - I can get to the login screen, but as soon as I enter the user/pass it just refreshes back to the login screen again

I know its the right username/pass because if I purposely put the wrong details in it tells me the user/pass is incorrect... so its definitely consulting the user database, just its not getting past the login screen

running 5.8.3 CentOS Linux release 7.9.2009
gsmith
Posts: 1253
Joined: Tue Mar 02, 2021 11:15 am

Re: Nagios Not logging on

Post by gsmith »

Hi,

Ok lets look at the logs. Please capture a system profile. You can PM it to
me for security reasons. Please reply to this topic once you have sent it.

You'll have to use the command line to generate it:

Code: Select all

rm -rf /usr/local/nagiosxi/var/components/profile*
/usr/local/nagiosxi/scripts/components/getprofile.sh SUPPORT

Then send me the resulting /usr/local/nagiosxi/var/components/profile.zip​ file.

Thanks
optionstechnology
Posts: 234
Joined: Thu Nov 17, 2016 11:26 am

Re: Nagios Not logging on

Post by optionstechnology »

sent
gsmith
Posts: 1253
Joined: Tue Mar 02, 2021 11:15 am

Re: Nagios Not logging on

Post by gsmith »

Hi

The profile is incomplete, which leads me to believe you are out of diskspace.

Could you please try freeing some up? Once you have done that see if you can log in,
if you can't please try capturing another System Profile for us.

Thanks
optionstechnology
Posts: 234
Joined: Thu Nov 17, 2016 11:26 am

Re: Nagios Not logging on

Post by optionstechnology »

oh yikes your absolutely right - rookie mistake!

Thats it fixed now, cheers


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