Support from Nagios team during upgrade activity

[pavan509]

Hello Team,

We have a Nagios XI running on AWS cloud and we are planning to upgrade the application from 5.8.1 to 5.8.4. We have the paid support plan in place. Does anyone know if we can get support from the Nagios Vendor during the upgrade activity? If so, what is the process to get the support?

Thanks, Pavan

[benjaminsmith]

Hi Pavan,

I checked your account and you do have phone support, so feel free to call during the upgrade ( Contact Nagios).

You can also open a support ticket for the upgrade, share your system profile, and we can take look at it for any errors or concerns before you proceed with the upgrade.

Backing Up And Restoring Your Nagios XI System

Nagios XI Upgrade Instructions

If you have a complex setup, we encourage customers to deploy a test server to help manage changes and upgrades.
https://support.nagios.com/kb/article.php?id=145

Let us know if you have any other questions.

[pavan509]

Hello Benjamin,

I have sent the system profile via PM to you. Could you please verify it and let me know of any errors or concerns

[benjaminsmith]

Hi Pavan,

Thanks for the profile, that looks good. I did notice some crashed tables in the database log, but those have cleared out.

Also, the root partition is 74% full, so that is something to monitor.

Take a full backup or VM snapshot before proceeding, and I recommend using the manual upgrade method. Log in as root, and run the following commands.

Code: Select all

cd /tmp
rm -rf nagiosxi xi*.tar.gz
wget http://assets.nagios.com/downloads/nagiosxi/xi-latest.tar.gz
tar xzf xi-latest.tar.gz
cd nagiosxi
./upgrade

If you have any troubles, please share the full upgrade log so we can review the errors.

If you would like to use your phone support, our team is available during the following hours (CST/Chicago time).

Monday – Thursday: 9:00 am – 5:00 pm
Friday: 9:00 am – 2:00 pm

See: https://www.nagios.com/contact/

[pavan509]

Thanks for your support in resolving this query. I have done the upgrade successfully. This post can be locked or mark as resolved.

[benjaminsmith]

HI @pavan509

Thanks for your support in resolving this query. I have done the upgrade successfully. This post can be locked or mark as resolved.

Your welcome Pavan! That's good to hear and appreciate the update.