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it is not possible to delete services
Posted: Tue Aug 17, 2021 3:30 pm
by supportcl
I have 2 hosts with some services that I need to delete, but when I try to do it, it tells me the following
"Could not find a unique id for this service
Service cannot be deleted using this method "
But when I go to the "core config manager" and look for the services, they do not appear.
Re: it is not possible to delete services
Posted: Wed Aug 18, 2021 9:49 am
by gsmith
Hi
Please send me a System Profile so I can troubleshoot:
To send us your system profile.
1. Login to the Nagios XI GUI using a web browser.
2. Click the "Admin" > "System Profile" Menu
3. Click the "Download Profile" button
4. Save the profile.zip file and share this in a private message and then reply to this post to bring it up in the queue.
Thanks
Re: it is not possible to delete services
Posted: Wed Aug 18, 2021 1:33 pm
by supportcl
hello, I have sent you the requested file
Thank you
Re: it is not possible to delete services
Posted: Thu Aug 19, 2021 1:14 pm
by gsmith
Got it - looking at it now.
Thx
Re: it is not possible to delete services
Posted: Thu Aug 19, 2021 1:38 pm
by gsmith
Hi
Which hosts need services deleted? And what services are failing to be deleted?
Thanks
Re: it is not possible to delete services
Posted: Thu Aug 19, 2021 3:09 pm
by supportcl
Server: EACVMPFSW1
Service: Serv. pronostico de cada region y ciudad - Nodo1
Servidor: EACVMPFSW2
Service: Serv. pronostico de cada region y ciudad - Nodo2
those are the services that cannot be removed and do not appear in the list
Thanks
Re: it is not possible to delete services
Posted: Fri Aug 20, 2021 9:48 am
by gsmith
Hi
I do not see those services associated with those hosts.
Can you you go to "Host status", search for each host, go to the Services tab and take a screenshot for me?
Thanks
Re: it is not possible to delete services
Posted: Fri Aug 20, 2021 10:02 am
by supportcl
There goes an image, the other host is the same
Re: it is not possible to delete services
Posted: Fri Aug 20, 2021 12:43 pm
by gsmith
Hi,
Interesting... I don't see it on my system.
Please do the following:
- Choose Configure, Core Config Manager
Under Tools in the left-hand menu select Config File Management
Hit the "Delete Files" (red) button - it's OK to do this
Hit the "Write Configs" (blue) button
Optional but informative - hit the "Verify Files" (white button)
In the left-hand menu under Quick Tools select Apply Configuration
Click the "Apply Configuration" (blue) button
If that doesn't solve the issue please follow this document and do a database repair;
https://assets.nagios.com/downloads/nag ... tabase.pdf
Let me know how things go please.
Thanks
Re: it is not possible to delete services
Posted: Fri Aug 20, 2021 1:04 pm
by supportcl
It is fixed, it was not necessary to read the PDF, with the previous instructions it was solved.
Thanks!