mass acknowledgment not working

[benningtonr]

i have a Cisco 9410R
I have added it to my Nagios monitoring appliance.
It is really not in production yet, so i have tried acknowledging all ports so they are not on my birds eye view.

I click check all, the acknowledge but nothing happens, i see a
Commands processed successfully! Your command submissions may take a few moments to update in the display.
Notice, but the do not hide.

Ideas?

Thank you

[pbroste]

Hello @benningtonr

Thanks for reaching out, should see Acknowledgements (like examples) listed in the cmdsubsys.log and audit.log

Code: Select all

==> /usr/local/nagiosxi/var/components/auditlog.log <==
2021-08-31 15:16:06 - User Interface [4] nagiosadmin:xxx.xxx.xxx.xxx - User [nagiosadmin] submitted a Core UI Proxy command: ACKNOWLEDGE_HOST_PROBLEM on Host: myhostwithipaddress

==> /usr/local/nagiosxi/var/cmdsubsys.log <==
.
==> /usr/local/nagios/var/nagios.log <==
[1630440966] HOST NOTIFICATION: nagiosadmin;xxx.xxx.xxx.xxx;ACKNOWLEDGEMENT (DOWN);xi_host_notification_handler;CRITICAL - 192.168.23.201: Prohibited by filter (firewall) @ xxx.xxx.xxx.xxx rta nan, lost 100%;Nagios Admin;Problem has been acknowledged

Let's go ahead and reindex the Core Configuration Manager (CCM) configs by:

• 1: command list all running /bin/nagios -> ps -aux | grep -E '/bin/nagios'
[list]

• Code: Select all

  ps -aux | grep -E '/bin/nagios'

[*]2: command -> killall -9 nagios (or pkill nagios)[/*]

• Code: Select all

  pkill -f /bin/nagios

[*]3: command -> rm -rf /usr/local/nagios/etc/import/*[/*]

• Code: Select all

  rm -rf /usr/local/nagios/etc/import/*

[*]4: Restart nagios.service by terminal command: -> systemctl restart nagios[/*]

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  systemctl restart nagios

[*]5: Head over to the Nagios XI web console ==> Core Configuration Manager (CCM) ==> Config File Management ==> [Delete Files] ==> [Write Files] ==> [Verify Files][/*]
[*]6: Core Configuration Manager (CCM) ==> Under Quick Tools ==> "Apply Configuration"[/*]
[*]7: Restart nagios.service by terminal command: -> systemctl restart nagios[/*]

• Code: Select all

  systemctl restart nagios

[/list]

Verify that the host and services look good and verify that there are no errors in core by:

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  /usr/local/nagios/bin/nagios -v /usr/local/nagios/etc/nagios.cfg

Issue persists, please PM your system profile for us to review updates.

To send us your system profile.

• Login to the Nagios XI GUI using a web browser.
• Click the "Admin" > "System Profile" Menu
• Click the "Download Profile" button
• Save the profile.zip file and share

Thanks,
Perry