Recurring Downtime Not Silencing Alerts

[SeanFromIT]

So I have a recurring downtime setup like so:
host: set
comment: set
start time: 02:54
Duration: 90
Valid: mon

But I got an e-mail alert at 03:29 this morning:

Code: Select all

PROBLEM Service Alert - hostname/Disks Free is CRITICAL

** Nagios XI Alert *****

Notification Type: PROBLEM

CONTACT: someone

Service: Disks Free

Host: hostname (hostname)

Address: someIP

State: CRITICAL

Info:

Connection refused by host

Date/Time: 2012-07-02 03:29:17

Nagios URL: http://someURL/nagiosxi/ 

My understanding is that by not specifying a specific service, all alerts for this host will be ignored for the duration specified. Am I wrong?

[lmiltchev]

You are right - you shouldn't be receiving any alerts during the scheduled downtime. Do you have "is_volatile" option enabled for this service?

[SeanFromIT]

"is volatile" is set to "skip" in both the template and service definition.

[scottwilkerson]

Can you verify that the downtime is scheduling properly by looking in Home -> Scheduled Downtime to see if the next downtime for this service is scheduled.

Also, what version of Nagios XI are you running?

[SeanFromIT]

Yes, they are. XI 2011R2.4

[scottwilkerson]

can you send me via PM a copy of your /usr/local/nagios/etc/recurringdowntime.cfg

Thanks

[scottwilkerson]

The recurringdowntime.cfg all looks normal, has this occurred before or since, or was this a one off incident?

Has it occurred on other hosts?

[SeanFromIT]

Yes, it continues to occur nightly. It's not limited to one host or service, but it's also not occurring with all of them. There are at least two, I can PM them to you if you think that would help you determine the problem.

[scottwilkerson]

Can you please send via PM a copy of your System Profile

Admin -> System Profile

[SeanFromIT]

Scott, PM waiting for you with the profile.