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Recurring Downtime Not Silencing Alerts
Posted: Mon Jul 02, 2012 10:07 am
by SeanFromIT
So I have a recurring downtime setup like so:
host: set
comment: set
start time: 02:54
Duration: 90
Valid: mon
But I got an e-mail alert at 03:29 this morning:
Code: Select all
PROBLEM Service Alert - hostname/Disks Free is CRITICAL
** Nagios XI Alert *****
Notification Type: PROBLEM
CONTACT: someone
Service: Disks Free
Host: hostname (hostname)
Address: someIP
State: CRITICAL
Info:
Connection refused by host
Date/Time: 2012-07-02 03:29:17
Nagios URL: http://someURL/nagiosxi/
My understanding is that by not specifying a specific service, all alerts for this host will be ignored for the duration specified. Am I wrong?
Re: Recurring Downtime Not Silencing Alerts
Posted: Mon Jul 02, 2012 10:38 am
by lmiltchev
You are right - you shouldn't be receiving any alerts during the scheduled downtime. Do you have "is_volatile" option enabled for this service?
Re: Recurring Downtime Not Silencing Alerts
Posted: Thu Jul 12, 2012 10:00 am
by SeanFromIT
"is volatile" is set to "skip" in both the template and service definition.
Re: Recurring Downtime Not Silencing Alerts
Posted: Thu Jul 12, 2012 12:07 pm
by scottwilkerson
Can you verify that the downtime is scheduling properly by looking in Home -> Scheduled Downtime to see if the next downtime for this service is scheduled.
Also, what version of Nagios XI are you running?
Re: Recurring Downtime Not Silencing Alerts
Posted: Thu Jul 19, 2012 9:30 am
by SeanFromIT
Yes, they are. XI 2011R2.4
Re: Recurring Downtime Not Silencing Alerts
Posted: Thu Jul 19, 2012 2:36 pm
by scottwilkerson
can you send me via PM a copy of your /usr/local/nagios/etc/recurringdowntime.cfg
Thanks
Re: Recurring Downtime Not Silencing Alerts
Posted: Fri Jul 20, 2012 2:24 pm
by scottwilkerson
The recurringdowntime.cfg all looks normal, has this occurred before or since, or was this a one off incident?
Has it occurred on other hosts?
Re: Recurring Downtime Not Silencing Alerts
Posted: Mon Jul 23, 2012 10:14 am
by SeanFromIT
Yes, it continues to occur nightly. It's not limited to one host or service, but it's also not occurring with all of them. There are at least two, I can PM them to you if you think that would help you determine the problem.
Re: Recurring Downtime Not Silencing Alerts
Posted: Mon Jul 23, 2012 4:53 pm
by scottwilkerson
Can you please send via PM a copy of your System Profile
Admin -> System Profile
Re: Recurring Downtime Not Silencing Alerts
Posted: Thu Aug 09, 2012 8:41 am
by SeanFromIT
Scott, PM waiting for you with the profile.