Nagios Support Forum

Hi, Im trying to install NagiosXI and running into this issue...
------------------------------------------------------------------------------------
INSTALL: wkhtmltox is being installed...
--2021-12-08 23:34:55-- https://assets.nagios.com/downloads/nag ... x86_64.rpm
Resolving assets.nagios.com (assets.nagios.com)... 45.79.49.120, 2600:f:92ff:fef7:45ce
Connecting to assets.nagios.com (assets.nagios.com)|45.79.49.120|:443... fail Connection timed out.
Connecting to assets.nagios.com (assets.nagios.com)|2600:f03c:92ff:fef7ce|:443... failed: Network is unreachable.
ERROR: Subcomponent 'wkhtmltox' installation failed - exiting.
Subcomponents installation failed - exiting
RESULT=1

===================
INSTALLATION ERROR!
===================
Installation step failed - exiting.
Check for error messages in the install log (install.log).

If you require assistance in resolving the issue, please include install.log
in your communications with Nagios XI technical support.

The script that failed was: './A-subcomponents'
---------------------------------------------------------------------------------
This server is on a proxy so I found a topic that directed the issue to here: https://support.nagios.com/kb/article.php?id=147
But in this page it references a /etc/yum.conf file, as well as a /etc/wgetrc file, of which I cant find either.

Also would include the install.log file but cant seem to find that either. Would appreciate any help here. Thanks!

Hello @lucas.shearer

Thanks for reaching out, understand that you are using a proxy and want to find out which distro are you using?

Here is a link that explains how to use proxy on apt on Debian/Ubuntu:

https://www.serverlab.ca/tutorials/linu ... ntu-18-04/

Plug the proxy configs found from the 'yum' article that you referenced.

Thanks,
Perry