NCPA Passive service crash #Part 2

[ignacio.sanchez]

Hello.

Continuing with this post: https://support.nagios.com/forum/viewto ... 16&t=62294

We still have the same issue and NCPA Passive service stop working.

Logs from Event Viewer:

Code: Select all

Faulting application name: ncpa_passive.exe, version: 2.3.1.0, time stamp: 0x549debde
Faulting module name: gevent.libev.corecext.pyd, version: 0.0.0.0, time stamp: 0x59354673
Exception code: 0x40000015
Fault offset: 0x00009c5a
Faulting process id: 0x10b4
Faulting application start time: 0x01d80238c5dda88e
Faulting application path: C:\Program Files (x86)\Nagios\NCPA\ncpa_passive.exe
Faulting module path: C:\Program Files (x86)\Nagios\NCPA\gevent.libev.corecext.pyd
Report Id: c43b347a-b526-4eb2-a947-b72895d29474
Faulting package full name: 
Faulting package-relative application ID: 

Code: Select all

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ncpa_passive.exe
P2: 2.3.1.0
P3: 549debde
P4: gevent.libev.corecext.pyd
P5: 0.0.0.0
P6: 59354673
P7: 40000015
P8: 00009c5a
P9: 
P10: 

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_ncpa_passive.exe_474dde46bb0eae8e9dcfdf8c68d22ea4572f8_7418dc95_101665dc

Analysis symbol: 
Rechecking for solution: 0
Report Id: c43b347a-b526-4eb2-a947-b72895d29474
Report Status: 4
Hashed bucket: 

Code: Select all

Fault bucket 1341974976829218172, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: ncpa_passive.exe
P2: 2.3.1.0
P3: 549debde
P4: gevent.libev.corecext.pyd
P5: 0.0.0.0
P6: 59354673
P7: 40000015
P8: 00009c5a
P9: 
P10: 

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_ncpa_passive.exe_474dde46bb0eae8e9dcfdf8c68d22ea4572f8_7418dc95_13ae8105

Analysis symbol: 
Rechecking for solution: 0
Report Id: c43b347a-b526-4eb2-a947-b72895d29474
Report Status: 0
Hashed bucket: 32cfc7374c274799729fa7219f5e5d7c

We checked between two different servers, and all seem to have the same configuration applied.

Does this error mean something to you?

Thanks in advance!

[pbroste]

Hello @ignacio.sanchez

Thanks for reaching out and following up on this issue. Did some checking on Windows APPCRASH Events and see that it is generally related to a Windows os or shared library and not specific to the ncpa application, service, or process.

Several things to run through and check on this device:

• System File Checker tool to repair missing or corrupted system files
[list]
• sfc /scannow

[*]Verify that a Windows update or lack of is the cause (by comparing):[/*]

• wmic qfe list

• get-hotfix

[*]Verify that a third-party application or process conflicting by reviewing all third-party (stop) services and (end) processes will help rule out.[/*]
[/list]

Thanks,
Perry