Nagios Support Forum

Nagios XI upgrade failed during the 'make' step. Pls. advise, Thx.

cat /etc/redhat-release
Red Hat Enterprise Linux Server release 7.9 (Maipo)

uname -a
Linux cvglqnagiosxx.xx.xxx 3.10.0-1160.49.1.el7.x86_64 #1 SMP Tue Nov 9 16:09:48 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

currently installed
Nagios XI 5.8.6

Error mesg
*** Main program, CGIs and HTML files installed ***

You can continue with installing Nagios as follows (type 'make'
without any arguments for a list of all possible options):

make install-init
- This installs the init script in /etc/init.d

make install-commandmode
- This installs and configures permissions on the
directory for holding the external command file

make install-config
- This installs sample config files in /usr/local/nagios/etc

make[1]: Leaving directory `/tmp/nagiosxi/subcomponents/nagioscore/nagios-4.4.6'
/bin/install -c -m 755 -d -o root -g root /etc/init.d
/bin/install -c -m 755 -o root -g root startup/default-init /etc/init.d/nagios
Stopping nagios: No lock file found in /run/nagios.lock
Job for nagios.service failed because the control process exited with error code. See "systemctl status nagios.service" and "journalctl -xe" for details.

journalctl -xe oputput

Jan 12 10:27:40 cvglqnagios01.td.afg snmpd[1446]: Connection from UDP: [10.50.5.57]:54995->[10.50.4.228]:161
Jan 12 10:27:42 cvglqnagios01.td.afg sudo[1178]: nagios : TTY=unknown ; PWD=/home/nagios ; USER=root ; COMMAND=/usr/local/nagiosxi/scripts/manage_services.
Jan 12 10:27:42 cvglqnagios01.td.afg sudo[1178]: pam_unix(sudo:session): session opened for user root by (uid=0)
Jan 12 10:27:42 cvglqnagios01.td.afg sudo[1178]: pam_unix(sudo:session): session closed for user root
Jan 12 10:27:42 cvglqnagios01.td.afg sudo[1186]: nagios : TTY=unknown ; PWD=/home/nagios ; USER=root ; COMMAND=/usr/local/nagiosxi/scripts/manage_services.
Jan 12 10:27:42 cvglqnagios01.td.afg sudo[1186]: pam_unix(sudo:session): session opened for user root by (uid=0)
Jan 12 10:27:42 cvglqnagios01.td.afg sudo[1186]: pam_unix(sudo:session): session closed for user root

Hello @markmerchant

Thanks for reaching out, want to verify that you are running while logged into the 'root' superuser account and security services have been disabled.
Please verify that the optional rpm's have been enabled:
Looking for results:

Available Environment Groups:
...
Development Tools
...

Please let us know how things are looking.

Thanks,
Perry

We don't use yum or rpms, package is downloaded w wget.

Here is what we have been using for several years now:

Hello @markmerchant

Thanks for following up, the 'upgrade' script uses yum and rpm to install see example search:

grep -Ei 'yum|rpm -e' upgrade | grep -Ei 'install -y|rpm -e'
yum install -y automake autoconf php-mbstring nmap subversion
yum install -y git
yum install -y python-futures
yum install -y --skip-broken bc dstat expat-devel mailx mod_ssl numpy openldap openldap-devel perl-Mail-IMAPClient perl-Net-DNS python-lxml pymssql python-simplejson rpmdevtools rrdtool-python sudo traceroute
yum install -y "@Japanese Support" "@Chinese Support" "@Korean Support"
yum install -y ipa-gothic-fonts ipa-mincho-fonts ipa-pgothic-fonts ipa-pmincho-fonts
rpm -e Ajaxterm
yum install -y shellinabox
rpm -e wkhtmltox

Want to find out exactly where it is failing looks like there is a missing dependency:
Let us know the results on: Thanks,
Perry

yum repolist
Loaded plugins: enabled_repos_upload, package_upload, product-id, search-
: disabled-repos, subscription-manager
Repo pc_repo forced skip_if_unavailable=True due to: /etc/puppetlabs/puppet/ssl/private_keys/xxxnagios01.td.afg.pem
GAIG_EPEL_EPEL-el7-x86_64 13703/13703
GAIG_GAIHosting_GAIHosting-el7-x86_64 30/30
GAIG_Microsoft_Tools_Microsoft_Tools_EL7_x86_64 85/85
nagios-base 100/100
nagiosxi-deps 31/31
rhel-7-server-extras-rpms 1413/1413
rhel-7-server-optional-rpms 23205/23205
rhel-7-server-rh-common-rpms 243/243
rhel-7-server-rpms 32568/32568
rhel-7-server-supplementary-rpms 425/425
rhel-server-rhscl-7-rpms 13812/13812
repo id repo name status
!GAIG_EPEL_EPEL-el7-x86_64 EPEL-el7-x86_64 13,703
!GAIG_GAIHosting_GAIHosting-el7-x86_64 GAIHosting-el7-x86_64 30
!GAIG_Microsoft_Tools_Microsoft_Tools_EL7_x86_64 Microsoft Tools EL7 x86_ 85
!epel/x86_64 Extra Packages for Enter 13,712
!nagios-base Nagios 100
!nagiosxi-deps Nagios XI Dependencies 31
!pc_repo Puppet Labs puppet6 Repo 35
!rhel-7-server-extras-rpms/x86_64 Red Hat Enterprise Linux 1,413
!rhel-7-server-optional-rpms/7Server/x86_64 Red Hat Enterprise Linux 23,205
!rhel-7-server-rh-common-rpms/7Server/x86_64 Red Hat Enterprise Linux 243
!rhel-7-server-rpms/7Server/x86_64 Red Hat Enterprise Linux 32,568
!rhel-7-server-supplementary-rpms/7Server/x86_64 Red Hat Enterprise Linux 425
!rhel-server-rhscl-7-rpms/7Server/x86_64 Red Hat Software Collect 13,812
repolist: 99,362
Uploading Enabled Repositories Report
Loaded plugins: product-id, subscription-manager
2022-01-19 11:48:53,577 [WARNING] yumDummy-1 @logutil.py:142 - logging already initialized
Cannot upload enabled repos report, is this client registered?

uname -a
Linux xxxnagios01.td.afg 3.10.0-1160.49.1.el7.x86_64 #1 SMP Tue Nov 9 16:09:48 UTC 2021 x86_64 x86_64 x86_64 GNU/Linux

cat /etc/*release
NAME="Red Hat Enterprise Linux Server"
VERSION="7.9 (Maipo)"
ID="rhel"
ID_LIKE="fedora"
VARIANT="Server"
VARIANT_ID="server"
VERSION_ID="7.9"
PRETTY_NAME="Red Hat Enterprise Linux"
ANSI_COLOR="0;31"
CPE_NAME="cpe:/o:redhat:enterprise_linux:7.9:GA:server"
HOME_URL="https://www.redhat.com/"
BUG_REPORT_URL="https://bugzilla.redhat.com/"

REDHAT_BUGZILLA_PRODUCT="Red Hat Enterprise Linux 7"
REDHAT_BUGZILLA_PRODUCT_VERSION=7.9
REDHAT_SUPPORT_PRODUCT="Red Hat Enterprise Linux"
REDHAT_SUPPORT_PRODUCT_VERSION="7.9"
Red Hat Enterprise Linux Server release 7.9 (Maipo)
Red Hat Enterprise Linux Server release 7.9 (Maipo)

yum list installed > /tmp/yumlist.txt
Repo pc_repo forced skip_if_unavailable=True due to: /etc/puppetlabs/puppet/ssl/private_keys/xxxnagios01.td.afg.pem
2022-01-19 11:52:13,750 [WARNING] yumDummy-1 @logutil.py:142 - logging already initialized
Cannot upload enabled repos report, is this client registered?

Hello @markmerchant

Thanks for following up with the details, was wondering where the 'bash -x upgrade' failed or stopped on?

Also, when you run 'yum update' what do you get for results?

Thanks,
Perry

last few lines of upgrade.log

*** Exfoliation theme installed ***
NOTE: Use 'make install-classicui' to revert to classic Nagios theme

make[1]: Leaving directory `/tmp/nagiosxi/subcomponents/nagioscore/nagios-4.4.6'
make install-basic
make[1]: Entering directory `/tmp/nagiosxi/subcomponents/nagioscore/nagios-4.4.6'
/bin/install -c -m 775 -o nagios -g nagios -d /usr/local/nagios/libexec
/bin/install -c -m 775 -o nagios -g nagios -d /usr/local/nagios/var
/bin/install -c -m 775 -o nagios -g nagios -d /usr/local/nagios/var/archives
/bin/install -c -m 775 -o nagios -g nagios -d /usr/local/nagios/var/spool/checkresults
chmod g+s /usr/local/nagios/var/spool/checkresults

*** Main program, CGIs and HTML files installed ***

You can continue with installing Nagios as follows (type 'make'
without any arguments for a list of all possible options):

make install-init
- This installs the init script in /etc/init.d

make install-commandmode
- This installs and configures permissions on the
directory for holding the external command file

make install-config
- This installs sample config files in /usr/local/nagios/etc

make[1]: Leaving directory `/tmp/nagiosxi/subcomponents/nagioscore/nagios-4.4.6'
/bin/install -c -m 755 -d -o root -g root /etc/init.d
/bin/install -c -m 755 -o root -g root startup/default-init /etc/init.d/nagios
Stopping nagios: No lock file found in /run/nagios.lock

Hello @markmerchant

Thanks for following up with the detail on the upgrade results, from the last line it appears that it is stops
Should see this:

lock_file=/var/run/nagios.lock

Is there a 'nagios' process and service running: Should see the 'nagios' PID in the '/run/nagios.lock': Results:

PID # on nagios process

Let's create and rerun the upgrade: Then; Thanks,
Perry

Will try this on Monday, Thx.

Hello @markmerchant

Please let us know how it goes and if you need anything further,
Perry