SOAP request error - possibly a protocol issue:

[preethu.d]

Hi Team,

I am getting the below error for ESX hosts which is added in Nagios using vmware wizard. Can I know the reason for this error message and how this can be fixed ?

SOAP request error - possibly a protocol issue: 500 read timeout one 1 of 4 hosts.

Regards,
Preethu

[pbroste]

Hello @preeth.d

Thanks for reaching out, want to get some info:

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/usr/local/nagios/libexec/check_vmware_api.pl --version
perl --version
cat /usr/local/nagiosxi/var/xiversion | grep full
sudo cat /etc/os-release
 sudo uname -a
sudo hostnamectl
 sudo lsb_release -a
yum repolist
yum list installed | grep -i perl

Please let us know what you get when you run this:

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su -l root

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/usr/local/nagios/libexec# ./check_vmware_api.pl -H <yourhostaddresshere> -1 -u <username> -p <yourpasswordhere> -l runtime -t 200

Thanks,
Perry

[preethu.d]

Hi Perry,

I have shared you the details via PM.
Can you please look into it.

Regards,
Preethu

[pbroste]

Hello @preethu.d

Thanks for following up with the info, helped to shed some light on the issue but need to troubleshoot some more:

Verify that we can establish:

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curl -k https://yourvmware_esx_server_address_here/sdk/vimService?wsdl

With verbose results:

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/usr/local/nagios/libexec/check_vmware_api.pl -H <yourhostadddresshere> -u <username> -p <password> -l cpu --verbose

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/usr/local/nagios/libexec/check_esx3.pl -H MYESX -u MYUSER -p MYPASS -l cpu -s usage

Please let us know how these look.

Thanks,
Perry