Support policy

[estebanmongecr]

Hi team:

I have one question about paid support. Which are the versions supported? For example only the major version and three minor versions?

I want to know the update policy of that... for example:
Nagios Core, major supported 4.4, minor supported 4.4.13, 4.4.12, 4.4.11

With XI I want to know the same... Nagios XI, major supported 5.10 and 5.11, minor supported 5.11.1, 5.11.0, 5.10.0

The reason to ask that is to avoid that the support ask to our customers to upgrade to the last version... we surfaced a problem with Nagios Core and the problem with soft and hard states... that problem could be solved if we could know the supported version instead to update to the lastest...

[Calista]

Nagios XI is a commercial, enterprise-level monitoring and management solution developed by Nagios Enterprises. It is a comprehensive monitoring platform that provides advanced features and capabilities for IT infrastructure monitoring.
Nagios XI builds upon the foundation of the open-source Nagios Core monitoring engine, enhancing it with a user-friendly web-based interface and additional functionality. It offers a centralized dashboard where users can monitor and manage various aspects of their IT infrastructure, including servers, network devices, applications, services, and more.
Key features of Nagios XI include:
Monitoring and Alerting: Nagios XI allows the smash karts monitoring of network resources and services using a variety of protocols such as SNMP, HTTP, SMTP, and more. It provides real-time monitoring, alerting, and notifications when issues or anomalies are detected.

[kvang]

Hi estebanmongecr,

Thanks for asking! As of October 31, 2023, our primary support focus is on version 5.11.3. While we still provide support for older versions, it's important to note that the effectiveness of our paid support diminishes with the age of the version.

For more information on currently supported platforms and versions, check out the following link.