NagiosXI web interface not updating

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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smblair
Posts: 31
Joined: Thu Nov 16, 2017 3:49 pm

NagiosXI web interface not updating

Post by smblair »

Our NagiosXI instance interface is not updating and still displays an older version (5.8.5) although 5.11.1 is installed and otherwise functional. We had a very similar or the same problem previously but I can no longer access our tickets.

Tell me what information you need and I'll export it from our environment.
veloid1
Posts: 6
Joined: Wed Aug 09, 2023 9:51 am

Re: NagiosXI web interface not updating

Post by veloid1 »

Hello @smblair, There are a few ways to update Nagios XI.

The first way to update is in the Admin page>System Information>Check for Updates. You can check for updates and update here.
(I am guessing this didn't work)
The second way is updating it manually, Here is an article that can help install it manually.
https://assets.nagios.com/downloads/nag ... ctions.pdf|

Make sure to restart the machine and double check that everything updated.
I hope this has helped!
Vadmin
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smblair
Posts: 31
Joined: Thu Nov 16, 2017 3:49 pm

Re: NagiosXI web interface not updating

Post by smblair »

I apologize for not being clear.
The "update" referenced is host information and other information updates, not system upgrades. Nagios Core is updating, so it is an interface problem, which we have previously experienced with this instance.
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