Advanced notification scheme

[burn]

Hi,

I'm searching for examples about advanced alerting and notifications.

Standard, we want to send notification mails to users only during business hours. Outside the business hours mails should only be send to the standby user. The standby user changes every week.
How can I accomplish this setup please?


Kind regards,
B

[lmiltchev]

I believe the easiest way to accomplish this would be to create a new user (let's say, "standby") and set up the desired notifications preferences for it.
You can do this by going to: Admin->Manage Users->Add New User.

Then, once a week, you can change the new user's e-mail, according to your schedule. This is easily done in less than a minute.
Go to: Core Config Manager->Contacts->find the "standby" contact->Modify->enter new e-mail. Save. Apply Configuration. That's it.

Hope this helps.

[burn]

Ok, that works. Thanks for the help/tip!

I was looking for escalation schemes, but that's really complicated if you have many hosts and services.
It seems impossible to use a wildcard for services?

G

[scottwilkerson]

It seems impossible to use a wildcard for services?

If you want to create escalations for all of the services on a host, just make a host escalation (they include all services of the host) instead of a service escalation