unable to get SMS using Multitech

[gm_rajkumar]

I have configured the multitech iSMS, i have configured as per http://exchange.nagios.org/directory/Do ... XI/details. I can see the sms in outbox of the Multitech but its not send to anywhere. let me know if you've any document/video to configuration for multitech to check whether if any configuration missed out.

Thanks!
Raj.

[scottwilkerson]

Did you install the SIM from your carrier in the multitech?

http://www.multitech.com/en_US/SUPPORT/Activation/

[gm_rajkumar]

Yea, i have installed my SIM in the Multitech.

Its wireless account enabled for the SIM. I can see model no as SF100-G in the multitech.

I have updated the firmware and let me know if anything else need to perform on this.

[scottwilkerson]

According to the page I referenced

For Models with a -E -E1 -F4 -G -G2 -H -H3 -H4 in the product name:

A SIM from your carrier will need to be installed for network access.

GSM Modem Activation Notice

Before you can begin to use the modem, you will need to setup a wireless account.

Follow these steps to setup a wireless account:

Contact your wireless provider/partner/reseller to obtain an account and/or a SIM card
Provide your activation agent with the following:
Billing information and business ID such as your Federal Tax ID or VAT number.
The wireless services required. You will need to specify what features you want enabled on each account : voice only, data only or voice and data.
Each modems 15 character IMEI number located on the modems label.
You may be asked to provide the modems model number. This number allows the carrier to verify this modem as one of its approved models.


Important: If asked for the model number, give the Multi-Tech Systems model number on the modems label, under carrier information. The device may be approved under an embedded module model number.

Do not give your product or device name and number.

Multi-Tech Product Examples are: MTCBA-G2, MTSMC-H4

Once the SIM card is activated, installed in the modem, and powered, the modem is ready for use.

See product Users Guide for additional installation details.

If you have done all of this you will likely need to contact Multitech

[gm_rajkumar]

I am having the wireless account of my SIM, is this okay or is it mandatory to register in Multitech???
I can see all alert notifications are coming to my outbox of Multitech, i couldnt spread this to my team. please let me know how to do that.
Regards
Raj.

[scottwilkerson]

I can see all alert notifications are coming to my outbox of Multitech, i couldnt spread this to my team.

This looks like the setup in Nagios is correct then, I would suggest contacting MultiTech to resolve the sending issue.

[gm_rajkumar]

I just wanted to understand, im getting notification only in outbox. Is it right or correct me if im wrong on this.

Regards
Raj.

[scottwilkerson]

I just wanted to understand, im getting notification only in outbox. Is it right or correct me if im wrong on this.

Regards
Raj.

This sounds correct because it is items waiting to be sent out. You would only get them in inbox if they were received through the cellular network.

[gm_rajkumar]

I tried to sent Test SMS from Multitech, i can able to get the Test SMS. This is means mobile account working right??, only thing outbox items are not been sent to specific nos#. do you have any configuration to be done in Multi-tech other than what I've done the http://exchange.nagios.org/directory/Do ... XI/details. Please clarify..

Thanks,
Raj.

[scottwilkerson]

Log into your Multitech and go to
Statistics & Logs -> Log Traces -> SMS Failure Log

And see if we have failures in there.