Nagios Support Forum

Hi,

I have tried to add a user in nagios XI, and I've got an error. Previously I did added the same user but I couldn’t find the user under "manage user" list. Is there any log for user creation for me to check? How can I check the user info in the backend and remove and add again?
ERROR: UNABLE TO ADD USERID: ()

Thanks
Mukunthini

Mukunthini,

Does your user show in the contacts.cfgs
Regards,

-Yancy

Lets check to see if the user is in the CCM

Configure -> CCM -> Contacts

If they are listed there you may need to remove the contact and apply configuration.

Yes I do see in the Contacts. I removed the user. Still getting the same error.

Thanks

I logged into postgres backend and listed the users in xi_users table. the user was there. I've deleted the entry manually and added the user again. it worked !

Thanks all

Mukunthini