no longer able to email reply to nagios alerts

[JohnFLi]

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Latest Available Version:	2024R1.3.4
Installed Version:	2024R1.3.4

i recently upgrade the OS that I have XI running on. it was CENTOS7, and I made a new machine CENTOS9. Exported nagios from the old to teh new...did all that stuff. after working with Support to get a some issues fixed, i thought I was done.
JUST noticed this issue.

BEFORE, the end of the nagios alerts looked similar to

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Respond: http://nameofnagiosmachine/nagiosxi/rr.php?oid=9538&token=780da94aed87a72dd759d8f2c6078d5fb5b80bd3
Nagios URL: http://nameofnagiosmachine/nagiosxi/
-----
To reply, keep the following data in your response email.
##Zjc0MWRmZmUwNGMzNzNiN3BOV0djQXl3dHJ0Y0NmOXd6c3ROS0tJcjJmMmR1ZmhoRStaWEZPM1h6ZFhzZkxtMndhN3VORms0bWxoL1UrRVE=##

NOW:

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State: CRITICAL

Date/Time: Tue Feb 25 11:38:00 PST 2025

Additional Info:

CRITICAL: Used disk space was 29.10 % (Total: 69.40 GiB, Used: 20.21 GiB, Free: 49.19 GiB) 

so when i reply i get the response of:

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Could not submit command due to missing hash data. Did you reply with the full email?

- Nagios XI System

that tells me it is getting the emails..... it just seems that they are missing that piece for outbound.

any thoughts?

[gwesterman]

Hi @JohnFli,

Is the "Enable incoming email processing" checkbox in your Email Settings (Admin -> System Config -> Email Settings) checked? If not, check that and see if you still run into the same issue.

Thank you!

[JohnFLi]

yes it is

email.jpg

Have an update:
for my Contact settings (i do not use AD for contacts) I cleared out the "Manage Host Notification Commands" and " Manage Service Notification Commands" and now, I get the hash included in the emai. (previously it was "notify-host-by-email" and "notify-service-by-email" I had also tried "notify-service-by-email-xi" and "notify-host-by-email-xi".
After removing them, i now get the hash in the email again.
"

email2.jpg

Nagios doesn't do anythign with it.....but it is no longer telling me

"Could not submit command due to missing hash data. Did you reply with the full email?

- Nagios XI System



ALSO

when i look into that mailbox that nagios monitors for getting email....I see the email come in....and then delete as Nagios process it.... It is getitng the emails, what log to I look at to see why it isn't doing anythign with it?

The only thing i am typing is

Ack

[JohnFLi]

i did just find this in /usr/local/nagiosxi/var/cleaner.log

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KEEPING ALL GOOD CHECKPOINTS
DIR: /usr/local/nagiosxi/nom/checkpoints/nagioscore/errors
NUMFOUND: 1
KEEPING ALL ERROR CHECKPOINTS
DIR: /usr/local/nagiosxi/nom/checkpoints/nagiosxi
NUMFOUND: 10
KEEPING ALL SNAPSHOTS
Wed, 26 Feb 2025 09:42:03 -0800 ----------------------------------
Wed, 26 Feb 2025 09:42:03 -0800 Running callbacks:
PHP Fatal error:  Uncaught Error: Call to undefined function mail_get_unseen_messages_oauth() in /usr/local/nagiosxi/html/includes/utils-email.inc.php:649
Stack trace:
#0 /usr/local/nagiosxi/html/includes/components/xicore/xicore.inc.php(538): mail_get_unseen_messages()
#1 /usr/local/nagiosxi/html/includes/utilsl.inc.php(0): process_incoming_mail()
#2 /usr/local/nagiosxi/cron/cleaner.php(50): do_callbacks()
#3 /usr/local/nagiosxi/cron/cleaner.php(15): do_cleaner_jobs()
#4 {main}
  thrown in /usr/local/nagiosxi/html/includes/utils-email.inc.php on line 649

no idea what to do with it

[bbahn]

Hello @JohnFLi,

It seems that this occurred due to a series of network request failures in tandem with some insufficient checking causing the mail_inbound_legacy option to default to 0, causing XI to try to utilize some code that hadn't yet been implemented, leading to your issue. I have pushed some quick fixes into 2024R1.3.5 that should ensure that this doesn't happen again.

[JohnFLi]

sounds good..... anything i can do to help test that?

[jmichaelson]

Hi @JohnFLi,

just curious if this is effectively the same question as this one and whether we can close that thread viewtopic.php?t=76143&sid=15768c37b88f1 ... 82ba181b71

[JohnFLi]

I updated to the latest version

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	2024R1.4

and acknoledging via email still is not working. No response....ignores me.

I tested with a known bad response and it replies with

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Could not submit command due to missing hash data. Did you reply with the full email?

- Nagios XI System

so i know it's getting them

[JohnFLi]

Hi @JohnFLi,

just curious if this is effectively the same question as this one and whether we can close that thread viewtopic.php?t=76143&sid=15768c37b88f1 ... 82ba181b71

yes Jason, you can nick that one