Upgrade Nagios XI from 2024R1.4.1 to 2024R1.4.4 getting errors in Wizards upgrade

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
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jagathkk
Posts: 2
Joined: Tue Jun 17, 2025 9:34 am

Upgrade Nagios XI from 2024R1.4.1 to 2024R1.4.4 getting errors in Wizards upgrade

Post by jagathkk »

Upgrading Nagios XI 2024R1.4.1 to 2024R1.4.4.

Core upgrade completed successfully.

UPGRADE: Nagios Core upgraded OK.
===================
XI Add-ons Updates
===================
NOTICE: This upgrade script will update ALL XI components, wizards, and dashlets
to the latest available versions. Before running this upgrade the currently
installed versions will be backed up to the /tmp directory.

Are you sure you want to continue? [y/N]

Proceeding with upgrade...
Updating XI config wizards...
INSTALL: Installing/updating XI wizards...
Backing up existing wizards to /tmp/xiwizards_backup...
Installing 'wizards/amazon_ec2.zip'
TMPNAME: fuSDc
Archive: /tmp/nagiosxi/subcomponents/xiwizards/wizards/amazon_ec2.zip
creating: amazon_ec2/
inflating: amazon_ec2/CHANGELOG.txt
inflating: amazon_ec2/amazon_ec2.inc.php
inflating: amazon_ec2/config.xml
creating: amazon_ec2/css/
inflating: amazon_ec2/css/main-dark.css
inflating: amazon_ec2/css/main.css
inflating: amazon_ec2/ec2.ajax.php
inflating: amazon_ec2/install.sh
creating: amazon_ec2/logos/
inflating: amazon_ec2/logos/ec2.png
creating: amazon_ec2/plugins/
inflating: amazon_ec2/plugins/check_ec2.py
creating: amazon_ec2/steps/
inflating: amazon_ec2/steps/step1.php
inflating: amazon_ec2/steps/step2.php
creating: amazon_ec2/templates/
inflating: amazon_ec2/templates/ec2.cfg
amazon_ec2
WIZARD NAME: amazon_ec2
CMD: cp -rf /usr/local/nagiosxi/tmp/fuSDc/amazon_ec2 /usr/local/nagiosxi/html/includes/configwizards/
PHP Fatal error: Uncaught Error: Undefined constant "CONFIGWIZARD_IS_PREMIUM" in /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/amazon_ec2.inc.php:0
Stack trace:
#0 /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/amazon_ec2.inc.php(0): ec2_configwizard_init()
#1 /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/amazon_ec2.inc.php(2): sg_load()
#2 /usr/local/nagiosxi/tools/install_configwizard.php(120): include('...')
#3 /usr/local/nagiosxi/tools/install_configwizard.php(14): doit()
#4 {main}
thrown in /usr/local/nagiosxi/html/includes/configwizards/amazon_ec2/amazon_ec2.inc.php on line 0

*** script stops at this stage. When I login back to Nagios, it still shows 4.1.

any insights why this error ????
jagathkk
Posts: 2
Joined: Tue Jun 17, 2025 9:34 am

Re: Upgrade Nagios XI from 2024R1.4.1 to 2024R1.4.4 getting errors in Wizards upgrade

Post by jagathkk »

Additional information:

Linux Distribution and version? CentOS Stream release 9
32 or 64bit? 64-bit
VMware Image or Manual Install of XI? VMWare Image
Are there special configurations on your system, ie; is Gnome installed? Are you using a proxy? Are you using SSL? No
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