Page 1 of 1

Service Escalation Configuration Error

Posted: Mon Jun 30, 2025 8:36 am
by rickcote13
Good Morning,

I am trying to create service escalation process, and when I use a service that is defined by group access if there are any exclusions from the service the escalation apply fails.

Thanks

Rick

Re: Service Escalation Configuration Error

Posted: Tue Jul 01, 2025 11:39 pm
by karinaaespa
Make sure excluded users are not part of the escalation path to avoid failures.
Italian Brainrot Clicker