Nagios Support Forum

I have a default service template that sets up our service checks appropriately so that the email alerts go to our team. Recently we had a request to setup alerting so that certain service checks will go to another team. No problem. I setup a new service template that only had one modification - under "Alert Settings", "Manage Contacts" was set to the other team's email. I applied that template along with our default template to a service but when that service went critical, only our team received the email alert. I spend a better part of today trying every combination on the service template and contact settings but no matter what I tried the email alerts only went out to our team.
I am missing something about applying multiple templates to a service check? My thoughts after today's experiment was to create a new template copies all settings from the default template and adds the other teams' email in the "Manage Contacts" area.

Probably already tried but...
Apply the new template before or after the existing one.
Make sure the new contact is defined as a contact rather than just an email address.

In the template that is being applied to add the other teams email, it is supplied as a contact. That was the oddity in my testing - after applying the new template - it would go to the that email but not the email defined in the default template. My assumption is that adding another template would be additive, no subtractive.

I found this but it was confusing...
https://assets.nagios.com/downloads/nag ... tance.html