Warning - hard - does not appear on dashboard

[redesgtt]

I have a service configured with Max check attempts = 1. When it is checked and a warning is issued, it is in hard mode but is not displayed on the dashboard. If I change it to 2, it is displayed. I need it to be displayed with the value of 1.

[cdietsch]

Hi @redesgtt,

Can you give a few more details about this issue? Which dashboard specifically? It sounds like you are saying the home dashboard and the service status statistics are not counting the warning but I would like to clarify. Are you getting a notification?

Is it a specific service check that does this or all of them? What version of Nagios XI are you running?

[kg2857]

I'll guess you mean the color of the service.
Nagios sets the color based on the value returned by a check. Hard/soft, and max checks make no difference. Chances are your check return value (object state) isn't what you think. Also, the text of a check makes no difference. A check can say it's critical but still be green.

[redesgtt]

Good morning,

Please excuse me if I haven't explained myself well. I've attached a screenshot of the problem to help clarify.

When I set "max check attempts" to 1, warnings don't appear on the dashboard. However, if I set it to 2, they do appear.

Regards

warning issue - dashboard.png

[cdietsch]

Hi @redesgtt,

Which dashboard is this specifically? I seem to be unfamiliar with what you have shown us in your screenshot. It looks like a custom dashboard possibly? Which version of Nagios XI are you running?