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Nagios and ServiceNow
Posted: Tue Oct 23, 2012 4:48 pm
by kwoghir
Seen any instances where Nagios is used as a dashboard for ServiceNow?
Re: Nagios and ServiceNow
Posted: Tue Oct 23, 2012 4:55 pm
by slansing
It looks like there are quite a few posts on the Service Now support site regarding this. One has a few good pointers you may want to follow if you are interested in this:
http://community.servicenow.com/forum/6918
I'm afraid I don't have any personal experience with Service Now but it appears people have integrated it with Nagios successfully.
Re: Nagios and ServiceNow
Posted: Tue Oct 23, 2012 5:27 pm
by jsmurphy
I'm working on a plugin that will handle this unfortunately it's still a couple of weeks from release... though I am working as fast as I can, expect to see something soon!
If you want to make your own in the mean time I cover the basics of service-now SOAP communication here:
http://roshamboot.org/main/?p=140
Edit: I misread your original post and thought you were talking about raising tickets in service-now, how would you envision using Nagios as a dashboard for service-now? What metrics would you be tracking? Open tickets per team?