iSMS acknowledge alerts

[hockad]

We were looking for a way of sending/acknowledging alerts through sms in nagios core/nagios XI when i ran into the following article found in the linux journal.

http://www.linuxjournal.com/files/linux ... Nagios.pdf

We purchased the iSMS device and were very happy to find out that Nagios XI had a component for it already. Installation and setup was easy and sending alerts is working great. In the article it has a method by which you can acknowledge the alerts by sending the SMS back to the iSMS device with ACK or ACKNOWLEDGE at the top of the message. The nagios XI component does not seem to work in the same way.

Does the Nagios XI iSMS component have acknowledge capabilities, and if it doesn't will it have them in the future?

We are very interested in having this capability.

[CGraham]

First questions is whether the iSMS smsack.cgi was installed on the Nagios server and whether the iSMS is hitting it.
Can you hit the smsack.cgi page on your Nagios server with a browser?

Assuming a standard log location, can you run the following on your Nagios console:
tail -f /var/log/httpd/access_log | grep "smsack.cgi"

Then acknowledge a SMS alert and see if anything happens. That will tell you if the iSMS is even hitting the Nagios server with the http request.

[slansing]

Keep in mind that the smsack.cgi is not included in the component, it would have to be gotten through the link on the linux journal page.

[BanditBBS]

I was really interested in this myself and am considering doing this as well. First off though, we are (hopefully) enabling reverse proxy into nagiosmobile tomorrow sometime and that would negate the need for acknowledge through SMS or even email.

[hockad]

Keep in mind that the smsack.cgi is not included in the component, it would have to be gotten through the link on the linux journal page.

No we didn't get the smsack.cgi, I will implement that and let you know how it goes.

[scottwilkerson]

Once you do, and can reach it through a browser, you can go to the multitech GUI and then
SMS Services-> Receive API
(your location may differ)
And then fill in the information.

[hockad]

Steps for acknowledgements through iSMS device.

create following httpd config:
smsfinder.conf

----------------------------------------------------------
#modify this file to fit your apache configuration

Alias /smsfinder "/usr/local/smsack/bin"

<Directory "/usr/local/smsack/bin">
# SSLRequireSSL
Options ExecCGI
AllowOverride All
Order allow,deny
Allow from all

# Allow from XXX.XXX.XXX.XXX

</Directory>
----------------------------------------------------------

You may have to enable cgi extensions in the http.conf

Create the following directories.

/usr/local/smsack
/usr/local/smsack/bin
/usr/local/smsack/var

make them read and writable to your web server.

Rename smsack.txt to smsack.cgi (would not allow me to upload a cgi script)
Copy the smsack.cgi script attached into /usr/local/smsack/bin/

Configure the iSMS device.

SMS Service > SMS API

Non Polling Receive API Status enable
Protocol HTTP

Server <ip of nagios server>

Server Default page smsfinder/smsack.cgi
Send encoding flag enable

Save & Restart

You will be able to ACK or set OK on hosts and servers using the iSMS device. Just reply with the original message with ACK or OK at the top of the message.

[slansing]

Awesome thank you for this contribution!

[BanditBBS]

I'm testing these simple instructions right now....will report back.

[BanditBBS]

I have two issues.

1.) How do I reply and tell the phone to send the original message as well, hehe

2.) receiving this error in my sms log:

Code: Select all

Nov 14 16:07:18 boa: recvfaillog: Failed to send non-polling message. Will attempt to resend later.
Nov 14 16:07:48 boa: recvfaillog: NON-POLLING RECEIVE API DELIVERY FAILED: Error reading response from server.
Nov 14 16:07:48 boa: recvfaillog: HTTP NON-POLLING RECEIVE API DELIVERY FAILED: Failed to connect to server.
Nov 14 16:07:48 boa: recvfaillog: HTTP Non-Polling Receive API message that failed:
XMLDATA=%3C%3Fxml%20version%3D%221.0%22%20encoding%3D%22ISO-8859-1%22%3F%3E%0D%0A%3CResponse%3E%0D%0A%3CMsg_Count%3E1%3C%2FMsg_Count%3E%0D%0A%3CMessageNotification%3E%0D%0A%3CMessage_Index%3E1%3C%2FMessage_Index%3E%0D%0A%3CModemNumber%3E1%3C%2FModemNumber%3E%0D%0A%3CSenderNumber%3E%2B17402782037%3C%2FSenderNumber%3E%0D%0A%3CDate%3E12%2F11%2F14%3C%2FDate%3E%0D%0A%3CTime%3E16%3A04%3A02%3C%2FTime%3E%0D%0A%3CEncodingFlag%3EASCII%3C%2FEncodingFlag%3E%0D%0A%3CMessage%3EAck%3C%2FMessage%3E%0D%0A%3C%2FMessageNotification%3E%0D%0A%3C%2FResponse%3E
Nov 14 16:07:48 boa: recvfaillog: Non-Polling Post Failed to Send. Will try again later.

I'm still troubleshooting, will reply if I figure out #2. #1, i am sure there is just a simple option on my phone.