Nagios Support Forum

Hi,
Turns out the host template was not setup correctly. After fixing it the event handler is working as expected. Please close out this thread.

Best,
Ron

I done the recommended actions and sent you the service profile in a DM. Thank you. HI OK - I got the serverEBOC template loaded. It is calling out the event handler Everbridge On-Call. But when I look at the cfg files for: CMOOSCHSTUP7905.pnp.maas_check_bcache.cfg cmoosincfup7905.pnp.maas.cfg pnp-C...

I am in a DR exercise this week and will not be able to look at this till next week. Please DO NOT close this thread. Thank you

That host has a Host Template assigned to it serverEBOC which has the event handler defined.

I have sent you a DM with the name of the Host that failed.

I have sent you the requested system profile.

Thanks

Linux Distribution and version? RHEL 7.6, 5.8.3
32 or 64bit? 64
VMware Image or Manual Install of XI? Manual install

Hello,
We are having issues with an event handler not executing when a check goes critical. The email for a host check was sent, but the even handler was not executed.

Thanks,
Ron

The issue resolved itself and user can now see the correct servers. No changes were made on our end. If we encounter this issue again we will open a new thread. This one can be closed

Ron

Perry,
I replied to your message in a PM to protect users personal information.

Ron

When looking at the core config I see 511 Users for the server. It should be users not contacts. I may have had a filter on at the time which would have shown only one User. Which would have been an impacted User.