Session timeout without prompt to login

This support forum board is for support questions relating to Nagios XI, our flagship commercial network monitoring solution.
Locked
dc7772000
Posts: 27
Joined: Fri Mar 01, 2013 7:08 pm

Session timeout without prompt to login

Post by dc7772000 »

I'm having similar issues as some other people, but I don't see a clear solution to the problem.

http://support.nagios.com/forum/viewtop ... n+redirect
and
http://support.nagios.com/forum/viewtop ... 9&start=10

We trying to show Nagios Xi's web pages inside a SharePoint report. When we log in separately using a guest account, everything works fine. However, without that login we get a white page saying our Session has timed out with no way of logging in. We're currently running 2012R2.9. I've looked into modifying /etc/php.ini and extending the time out but I don't think it'll solve the overall problem. Is there a fix for this problem or a version I should upgrade to?

David
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: Session timeout without prompt to login

Post by abrist »

What url are you trying to embed?
Have you considered using the backend ticket id to access this url?
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
dc7772000
Posts: 27
Joined: Fri Mar 01, 2013 7:08 pm

Re: Session timeout without prompt to login

Post by dc7772000 »

We're using two urls, http://Nagiosserver/nagiosxi/includes/c ... alerts.php and http://Nagiosserver/nagiosxi/includes/c ... e=overview.
The help desk alert page is a custom component created for us which combines Open Service Problems and BPI into a single page.

We did try using the Backend API URL component but we're getting the same results.
abrist
Red Shirt
Posts: 8334
Joined: Thu Nov 15, 2012 1:20 pm

Re: Session timeout without prompt to login

Post by abrist »

Did you try appending a username and ticket id to the urls as mentioned in the backend component?
Former Nagios employee
"It is turtles. All. The. Way. Down. . . .and maybe an elephant or two."
VI VI VI - The editor of the Beast!
Come to the Dark Side.
Locked